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Service Catalogue Manager

Brussels, Belgium, Sapienza Consulting [ABLG-256854]

Field(s) of expertise
Project and Service Management Software Engineering
Job type
Contract
Education
Bachelor
Deadline
Closed

About this job

Sapienza Consulting is recruiting a Service Catalogue Manager to work at NATO NCIA in Brussels.

It is a Fixed Term Contract until the end of December 2019 with potential extension.

Responsibilities

  • Contribute to the development and enhancement of the NCI Agency Service Portfolio and Service Catalogue;
  • Liaise with service owners and service delivery managers to support the development of Service Descriptions and Service Models (service relationships/dependencies);
  • Ensure that the Service Catalog is maintained to be accurate, complete, up-to-date and aligned with the Agency’s service portfolio;
  • Support the capturing, collection and collation of service cost data to facilitate the calculation of service rates for the service catalogue;
  • Ensure cost data is reliable, standardized and kept up-to-date;
  • Aid in the development of executive reports and provide data analysis on service cost data;
  • Support the implementation and (organization wide) dissemination of the Service Oriented Business Model;
  • Educate and inform staff on the purpose, benefits, impacts and application of the Service Oriented Business Model;
  • Lead the activities to establish, control and manage the Agency-wide processes for the Service Catalogue Management, including development/enhancement of NCI Agency directives, Process Description Execution Document (PDED) and supporting Standard Operating Procedures (SOP).

Profile

  • Good knowledge of ITIL and more specifically Service Strategy (ITIL V2 or V3 Service Management qualification required);
  • Good understanding of Service Level Agreements (SLA);
  • Good understanding of true life cycle cost calculation of ICT services, cost calculation concepts, principles and methods;
  • Must hold NATO Secret Security Clearance;
  • Fluent in English; knowledge of another NATO member-state language is an asset;
  • Candidates must be eligible to work in the EU.

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