About this job

Sapienza Consulting, a tpgroup company, is recruiting an EMW Exclusive – VTC Technician B5 level to join NATO – NCIA in Mons, Wallonia, Belgium.

Responsibilities

Under the direction of Head VTC Control Centre, the incumbent will perform duties such as the following:

• Operate VTC Service Desk Services
• Operate VTC Scheduling Services
• Operate VTC Video bridging Services
• Operate VTC recording, playback and streaming services
• Create, report, track and close VTC Resource and Service Trouble Tickets
• Monitor, collect and survey VTC Resource and Service Trouble Tickets
• Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and proactive)
• Monitor and Reports VTC Resource and Service Performance and Quality
• Support End-2-End VTC Service Testing

Profile

• An active NATO Secret security clearance is required for this role
• Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience
• 3 years recent experience in VTC Operations
• 4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco
• 3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA)
• Good knowledge of Video Conferencing Protocols and Standards
• Experience with VTC Scheduling Solutions
• ITIL Foundation