About this job

Sapienza Consulting, a tpgroup company, is recruiting a System Administrator to join NATO – NCIA in The Hague, South Holland, Netherlands.

Responsibilities

• Provides level 1 & level 2 support of end-user ICT assets in accordance with Agency processes and procedures
• Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records
• Documents and maintains the configuration of assigned ICT infrastructure and updates required operating procedures
• Monitors and reports the usage and capacity of the assigned ICT infrastructure
• Executes procedures, tools and techniques for monitoring and managing the performance of assigned ICT infrastructure and provides reports as required
• Reports issues and defects with the building infrastructure and monitors rectification
• Supports mandatory periodic safety and security checks
• Monitors and maintains security policies and requirements
• Organises own work and prioritises incident resolution when required and in line with operational needs
• Assists with the implementation of assigned project work packages
• Conducts work to meet quality targets
• Assists the resolution of technical issues in a systematic approach
• Seeks recommendations from his/her superiors for technical solutions
• Deputize for higher grade staff, if required
• Performs other duties as may be required

Profile

• A currently active NATO Secret security clearance

Experience and Education:

• Higher vocational training in a relevant discipline with 1 years post-related experience
• Or a secondary educational qualification with 3 years post-related experience
• Knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows, MS Office, Visio, MS Project and Internet Explorer at their latest versions
• Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
• Experience in end user support in general
• Experienced in a service oriented environment as well as highly effective interpersonal skills in dealing with demanding customers under high workload
• ITIL Foundation certification

Desirable Experience and Education:

• Knowledge of Windows Server, Networking Hardware, Network cabling, Networking Protocols, VTC technology, Telephony systems
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NCI Agency responsibilities and organization

Language Proficiency:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable

NOTE: Most of the work of the NCI Agency is conducted in the English language

Competencies or Personal Attributes:

• Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
• Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
• Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities