System Administrator (NATO-NCIA)

The Hague, The Netherlands, Sapienza Consulting [C002126]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting, a tpgroup company, is recruiting a System Administrator to join NATO – NCIA in The Hague, South Holland, Netherlands.


  • Provides level 1 & level 2 support of end-user ICT assets in accordance with Agency processes and procedures
  • Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records
  • Documents and maintains the configuration of assigned ICT infrastructure and updates required operating procedures
  • Monitors and reports the usage and capacity of the assigned ICT infrastructure
  • Executes procedures, tools and techniques for monitoring and managing the performance of assigned ICT infrastructure and provides reports as required
  • Reports issues and defects with the building infrastructure and monitors rectification
  • Supports mandatory periodic safety and security checks
  • Monitors and maintains security policies and requirements
  • Organises own work and prioritises incident resolution when required and in line with operational needs
  • Assists with the implementation of assigned project work packages
  • Conducts work to meet quality targets
  • Assists the resolution of technical issues in a systematic approach
  • Seeks recommendations from his/her superiors for technical solutions
  • Deputize for higher grade staff, if required
  • Performs other duties as may be required


  • A currently active NATO Secret security clearance


Experience and Education:

  • Higher vocational training in a relevant discipline with 1 years post-related experience
  • Or a secondary educational qualification with 3 years post-related experience
  • Knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows, MS Office, Visio, MS Project and Internet Explorer at their latest versions
  • Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
  • Experience in end user support in general
  • Experienced in a service oriented environment as well as highly effective interpersonal skills in dealing with demanding customers under high workload
  • ITIL Foundation certification


Desirable Experience and Education:

  • Knowledge of Windows Server, Networking Hardware, Network cabling, Networking Protocols, VTC technology, Telephony systems
  • Prior experience of working in an international environment comprising both military and civilian elements
  • Knowledge of NCI Agency responsibilities and organization


Language Proficiency:

  • A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable

NOTE: Most of the work of the NCI Agency is conducted in the English language


Competencies or Personal Attributes:

  • Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
  • Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences
  • Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities

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