About this job

Sapienza Consulting is recruiting a Principal Technician – Software to join NATO – NCIA in Mons, Wallonia, Belgium.

Responsibilities

Under the direction of the Email, Instant Messaging and Collaboration tools Service Delivery Manager the incumbent will perform duties such as the following:

• Provides expertise in the Microsoft Exchange and Collaboration tools primarily based on Microsoft Skype for Business and/or Teams lifecycle – deployment, maintenance and decommissioning of the systems
• Day-to-day administration and monitoring of NATO’s centralized e-mail environment
• Day-to-day administration and monitoring of NATO’s centralized Skype for Business environment
• Operate antimalware protection components for e-mail in close cooperation with Cyber Security personnel
• 2nd and 3rd level support of the assigned systems: troubleshooting, evaluating and responding to incidents and service requests supporting system administrators NATO-wide with an ability to set priorities without requiring direction
• Creates and maintains technical documentation of assigned systems
• Ensures Configuration Control data is reported properly and in a timely manner
• Participation in Problem Management representing e-mail area
• Participation in Health and Risk Assessment
• Providing input to support Service Design and Service Transition related activities
• Stays abreast of technological developments relevant to the area of work
• Deputize for higher grade staff, if required
• Perform other duties as may be required

Profile

• Higher vocational training in a relevant discipline with 3 years post-related experience Or a secondry educational qualification with 5 years post-related experience
• A formal technical or professional certification, complemented with training in network or IT system management, infrastructure monitoring or equivalent through extensive professional experience
• At least 3 years of recent experience in the technical management and day-by-day support of a large Microsoft Exchange infrastructure (including antimalware and antispam components) and Skype for Business infrastructure or Microsoft Teams services in large environment
• Excellent troubleshooting skills
• Detailed knowledge and proven working experience of Microsoft Windows Server Systems (2016/2019) in multi-forest environment
• Detailed knowledge of Microsoft Outlook Email Client configuration and troubleshooting
• Working knowledge of directory services such as Active Directory, and DNS
• Sound knowledge of TCP/IP based networks and related protocols
• Sound knowledge of enterprise level collaboration tools (Instant Messaging, video conferencing)
• Practical experience of Windows scripting and the Exchange and Skype Management Shells
• Good understanding of LAN security, Internet security and protection mechanisms
• Experience in Incident and Problem Management

Desirable Experience and Education:

• MCP certification in Microsoft Exchange 2016/2019
• Experience in management of cloud-based email services
• Sound knowledge of network troubleshooting techniques, including packet inspection
• Experience in and practical knowledge of process automation
• ITIL Foundation certificate
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT

Language Proficiency:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language

Competencies or Personal Attributes:

• Adhering to Principles and Values – Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment
• Applying Expertise and Technology – Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions
• Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals