Engineering Support, Client Deployment Services (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [2022 0101]

Field(s) of expertise
Project and Service Management Information Technology
Job type

About this job

Sapienza Consulting, a Serco company, is recruiting an Engineering Support, Client Deployment Services to join NATO – NCIA in Mons, Wallonia, Belgium.


  • Local logistical support (i.e. removing devices from delivery pallets and placing into temporary local storage, assisting with asset and configuration management activities)
  • Deployment of client device baseline, provided by the Purchaser
  • Assembly of end user equipment at user’s desk
  • Configuration, testing and connection of the device to the network
  • Removal of previous workstations and peripherals from the desk, sanitizing classified items, and supporting local logistics

The technicians performing the work activities shall be skilled to complete the following tasks:

  • Install and configure for use, COTS software on workstations/laptops
  • Install and configure network client software on workstations/laptops
  • Configure upon request, local server software and configure special peripheral devices.
  • Create, maintain and troubleshoot workstation/laptop issues
  • Prepare software packages for automatic deployment
  • Test software for dependencies prior to installation
  • Contribute to IT Security compliance and remediation
  • All the Contractor’s staff that will in contact with the equipment, to include the time during and after which devices are imaged, shall be security cleared to NATO Secret level.


  • Higher vocational training in a relevant discipline with 2 years post‐related experience. Or a secondary educational qualification with 4 years post‐related experience
  • Formal technical or professional certification, complemented with training in network management, system monitoring, software packaging and/or software development or equivalent through extensive professional experience
  • Very good general working knowledge of IT hardware and auxiliary computer equipment, such as printers and scanners
  • Experience of Configuration Management and Service Asset Management
  • Prior experience of working in an international environment comprising both military and civilian elements
  • Recent experience with NATO Secret/Unclassified systems, particularly with imaging, set‐up, and desk deployments.
  • Minimum of Valid NATO Secret clearance is required

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