Technician (User Support) (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [AAS4899]

Field(s) of expertise
Information Technology Telecommunications  Engineering
Job type

About this job

Sapienza Consulting is recruiting a Technician (User Support) to work at NCIA in Mons, Belgium


  • Installation, operation and maintenance of copper (CAT5/6/7) and fibre network architecture on SHAPE campus
  • Troubleshoot layer 1 connectivity issues on data LAN, VTC and telephone network systems
  • Plan and execute network cabling requirements for local project managers
  • Maintains cable frame rooms in clean state
  • Maintain Cable records for validation and local use
  • Troubleshoot PC faults in workshop Environment
  • Install software locally and by remote deployment
  • Contribute to Service Operations processes through ITSM toolkit

Additional Duties:

  • Incumbent may be required to perform like duties elsewhere within organisation
  • Incumbent is required to undertake operation deployments and/or TDY assignments both within and outside NATO’s boundaries
  • Work is normally performed in typical Office / Frame Room / CIS Installation Facility environment. Normal Working Conditions apply
  • The risk of injury is categorized as: No Risk


  • Required Security Clearance: NATO Secret
  • Certified Fibre Optic Installation Technician
  • Certified PC Repair Technician (minimum CompTIA A+)
  • 3 years experience in a combined workstation/infrastructure maintenance role
  • Word Processing: Working knowledge
  • Spreadsheet: Working knowledge
  • Graphics Presentation: Working knowledge
  • E-mail clients/Web Browsing: Working knowledge
  • MS Visio: Working knowledge

Desirable Experience and Education:

  • Higher Secondary education and completed higher vocational training leading to formal technical or professional certification with 3 years function related experience, or Secondary education and completed advanced vocational training leading to professional qualification or professional accreditation with 5 years post related experience
  • Fluent business English; knowledge of another NATO member-state language is an asset

Candidates must be eligible to work in the EU

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