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Support Engineer

Leuven, Belgium, Septentrio

[SEP-SE]
Field(s) of expertise
Software Engineering
Job type
Contract
Education
BachelorMaster
Deadline
Closed

About this job

Our team is the driving force behind Septentrio’s success as a world leader in providing reliable, high-precision GNSS positioning systems. We are expanding our horizons and we want you to be a part of it.

As Support Engineer, you will be a valued member of the Applications & Support Group in Septentrio. You will assist our customers in a variety of applications and market segments with a broad spectrum of technical issues and inquiries, thereby keeping their projects on time and on track.

Responsibilities

You will:

  • assist our customers through our customer support channels: email, telephone and the customer web-portal;
  • investigate, diagnose and solve support cases reported by our customers;
  • escalate and follow-up on issues that require assistance from our R&D colleagues;
  • document successful case resolutions into our knowledge base;
  • use our service desk software to manage your work and priorities;
  • write application notes, knowledge base articles and other documents that will help our customers use our products in the most effective way possible;
  • write and update manuals or sections thereof.

Profile

  • Have a Master or Technical Bachelor’s degree in Electronics, Industrial Engineering, Electrical Engineering or equivalent
  • Are excited about technology
  • Place the customer first and have a desire to solve their issues
  • Well organized and like structure in your work
  • Enjoy working with others and work well within a larger group
  • Possess excellent communication skills in English (verbal and written)