About this job

Our mission is to make the world safer and more secure. And our core strength is the expertise of our people. We are committed to developing the future generation of cyber scientists, analysts and professionals. And we are always keen to hear from talented and experienced people who wish to join us in our vision to be the leading cyber security advisor.

Position overview:

Based at our central Manchester Headquarters, the Credit Controller is responsible for ensuring that cash relating to outstanding accounts is collected from an assigned ledger within the UK Escrow division. The successful candidate will also be responsible for resolving internal and external queries, administering journals and chasing more complex debts. The role is integral to ensuring NCC Group manages its debt and requires strong communication skills, attention to detail and an initiative to manage your own workload when working towards weekly and monthly targets.

Responsibilities

Role responsibilities:

• Ensure outstanding accounts are collected by telephone, email and letters of correspondence.
• Liaise with internal Account Managers and key stakeholders to follow up on outstanding Purchase Orders.
• Reconcile NCC Group client accounts.
• Liaise with Account Managers and other key stakeholders to resolve NCC Group client queries.
• Have monthly debt reviews with the team manager.
• Forecast expected payments for Team Manager.
• Update internal database with concise and clear notes detailing progress on outstanding accounts.
• Raise credit paperwork.
• Issue copies of invoices and credits.
• Chase and resolve more complex debts.
• Liaise with external stakeholders of all levels, ensuring a professional relationship is maintained.
• Process refunds as and where applicable.
• Responsible for adhering to all internal policy and procedures in relation to security best practice.

Client engagement responsibilities:

• Ensure all reconciliations are processed efficiently.
• Issue invoices and refunds as soon as possible for NCC Group clients.
• Administer credit card payments from NCC Group clients.

Profile

• Self-motivated, with a sense of accountability and urgency
• Excellent telephone manner
• Proven communication skills, including verbal and written.
• Previous experience chasing complex debt
• Proven ability to work to deadlines
• Experience and understanding of complex billing systems with multiple ledger items
• Proven ability to work within a team
• Previous experience liaising with multiple levels of staff