123

Product Quality and Customer Service Manager

Leuven, Belgium, Septentrio [SEP-PQ&CSM]

Field(s) of expertise
Electronics Engineering Product and Quality Assurance
Job type
Permanent
Education
BachelorMaster
Deadline
Closed

About this job

Our team is the driving force behind Septentrio’s success as a world leader in providing reliable, high-precision GNSS positioning systems. We are expanding our horizons and we want you to be a part of it.

Responsibilities

As Product Quality Manager, you assure product quality according to the company standards throughout the organization and the supply chain. You oversee the product manufacturing process on an ongoing basis and look continuously for opportunities to improve the reliability and the quality of the processes and the products. You are the go-to person for all product quality-related activities in the company. You report frequently to management.

As Customer Service Manager, you are responsible for all repair services. You ensure the timely repair or replacement service to the customer. You perform root cause analysis and carry specific quality issues through the organization until resolution. You communicate the issues, involve different teams and coordinate the corrective actions. You recommend design and/or process improvements. To get to the best results, you involve R&D, Production, Product Management, Application Support, and Sales.

Profile

  • You hold a Master’s degree in Electronics or equivalent.
  • You are strongly quality-minded and have proven industry experience in product quality management and customer relationship management.
  • You have an investigative nature with strong analytical skills. You work systematic and disciplined.
  • You are a strong communicator. You are a team player and know how to convince people.
  • You are familiar with manufacturing processes and validating new product introductions.
  • We are an international and multi-cultural company, so knowledge of English is a must.

We consider it an extra asset if you have experience in project management, quality control certification, data analysis, ERP or CRM tools.

JOIN US

In exchange for your talent, we have put together an interesting blend with opportunities for development, room for innovative ideas and offer a pleasant professional working environment with colleagues from all over the world, next to a competitive salary, fringe benefits, and a good work-life balance.

For information on how the personal data in your application is processed, please see the Septentrio Privacy Policy.