About this job

Sapienza Consulting is recruiting a Internal IT Change Manager to work at NATO NCIA in Mons, Belgium

Responsibilities

Under SMC CCA, incumbent will perform duties such as following:

• Manages entire lifecycle of Enterprise IT Change Management across infrastructure, platform and software as a service
• Develop implementation plans for complex requests for change
• Ensures that appropriate actions have been planned to minimize risk of failure and impact on users during change implementations
• Evaluates risks to integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of business services affected)
• Seeks authority for those activities, reviews effectiveness of change implementation and proposes improvement to organisational procedures governing change management
• Guides and supports Service Delivery Managers, Project and Lifecycle Managers in their Requests for Change
• Liaises closely with NATO Cyber Security Centre and Independent Verification & Validation Service Line in assessing change requests
• Manage and prioritise Requests for Change using IT Service Management Toolset
• Develop knowledge articles and develops change models within IT Service Management Toolset
• Chairs Change Advisory Board and prepares Agenda and Minutes
• Escalates high impact change to executive management for final approval
• Supports change release and deployment to Operations and Exercises
• Compiles IT Change Management Key Performance Indicator Reports to senior management
• Maintains IT Change Management discipline ensuring correct policies, process and procedures are routinely followed
• Deputize for higher grade staff, if required
• Performs other duties as required

Profile

• Required Security Clearance: NATO Secret
• Minimum requirement of Bachelor’s degree at nationally recognised/certified University in related discipline (such as, Science, Computer Science, Engineering or Information Technology) and 2 years post-related experience
• Or exceptionally, lack of university degree may be compensated by demonstration of candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to function of the post
• Experience in Configuration Management, Configuration Control and Status Accounting
• Experience with ITIL change management best practices
• Practical experience in usage of change management tools
• Knowledge of Quality Management principles
• Experience in operation of Change Advisory Boards (CAB)
• Experience organizing meetings and committees
• Relevant ITIL training certification

Desirable

• Post-secondary training in IT
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT

Candidates must be eligible to work in the EU

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