Internal IT Change Manager (NATO-NCIA)

Mons, Belgium, Sapienza Consulting

Field(s) of expertise
Information Technology Software Engineering
Job type

About this job

Sapienza Consulting is recruiting a Internal IT Change Manager to work at NATO NCIA in Mons, Belgium


Under SMC CCA, incumbent will perform duties such as following:

  • Manages entire lifecycle of Enterprise IT Change Management across infrastructure, platform and software as a service
  • Develop implementation plans for complex requests for change
  • Ensures that appropriate actions have been planned to minimize risk of failure and impact on users during change implementations
  • Evaluates risks to integrity of service environment inherent in proposed implementations (including availability, performance, security and compliance of business services affected)
  • Seeks authority for those activities, reviews effectiveness of change implementation and proposes improvement to organisational procedures governing change management
  • Guides and supports Service Delivery Managers, Project and Lifecycle Managers in their Requests for Change
  • Liaises closely with NATO Cyber Security Centre and Independent Verification & Validation Service Line in assessing change requests
  • Manage and prioritise Requests for Change using IT Service Management Toolset
  • Develop knowledge articles and develops change models within IT Service Management Toolset
  • Chairs Change Advisory Board and prepares Agenda and Minutes
  • Escalates high impact change to executive management for final approval
  • Supports change release and deployment to Operations and Exercises
  • Compiles IT Change Management Key Performance Indicator Reports to senior management
  • Maintains IT Change Management discipline ensuring correct policies, process and procedures are routinely followed
  • Deputize for higher grade staff, if required
  • Performs other duties as required


  • Required Security Clearance: NATO Secret
  • Minimum requirement of Bachelor’s degree at nationally recognised/certified University in related discipline (such as, Science, Computer Science, Engineering or Information Technology) and 2 years post-related experience
  • Or exceptionally, lack of university degree may be compensated by demonstration of candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 6 years extensive and progressive expertise in duties related to function of the post
  • Experience in Configuration Management, Configuration Control and Status Accounting
  • Experience with ITIL change management best practices
  • Practical experience in usage of change management tools
  • Knowledge of Quality Management principles
  • Experience in operation of Change Advisory Boards (CAB)
  • Experience organizing meetings and committees
  • Relevant ITIL training certification


  • Post-secondary training in IT
  • Prior experience of working in an international environment comprising both military and civilian elements
  • Knowledge of NATO responsibilities and organization, including ACO and ACT

Candidates must be eligible to work in the EU

For information on how we process the personal data in your application, please see the Sapienza Privacy Statement