Senior Technician (Change Management) (NATO NCIA)

Sigonella, Italy, Sapienza Consulting [AAS5079]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting is recruiting a Senior Technician (Change Management) to work at NATO NCIA in Sigonella, Italy.


  • Executes service asset configuration management process as SACM Coordinator
  • Applies configuration control to all applicable hardware, software and network components
  • Ensures that all change requests are recorded correctly in CMDB
  • Responsible for organization and management of Definitive Software Library (DSL) and publishing and filing of CM documentation and procedures
  • Responsible for day-to-day management of Configuration Management Database
  • Responsible for media control, reproduction and distribution IAW approved operating procedures
  • Responsible for license status accounting and reporting including allocation and surplus of licenses
  • Applies CM procedures to baselines creation and stores their master copies
  • Contribute to problem management and change management processes
  • Gathers all information necessary for Request for Change (RFC) approval process
  • Serves as Administrator to support Office of Commander (visit administration, in processing)
  • Support to logistic cell
  • Performing other duties within NCI Agency’s area of business as may be required


  • Required Security Clearance: NATO Secret
  • Relevant experience in support of CIS Service Asset Configuration Management process.
  • Working knowledge of ITIL processes and procedures
  • Sound technical knowledge on CIS (end-user equipment, wide area networks and local area networks)
  • Experience in configuration control procedures for hardware, software and network items
  • Experience in Definitive Software Library (DSL) organization
  • Experience in system analysis procedures and modern computer systems and networks
  • Experience in automated data gathering tools


Candidates must be eligible to work in the EU

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