About this job

Sapienza Consulting is recruiting a SMC Engineer (ITSM & Discovery) to work at NATO NCIA in Mons, Belgium.

Responsibilities

In coordination with Project Manager(s) and Technical Lead, SMC Engineer will perform duties such as following:

• Implement IT Service Management system(s) based on agreed technical requirements, and in coherence with the system architecture
• Work with the relevant parties to ensure the IT Service Management systems are configured and aligned to the SMC processes
• Work with the relevant parties to facilitate the IT Service Management application(s) and system(s) security accreditation
• Provide support to the Technical Lead in ensuring technical coherence across multiple development streams
• Develop Build and Configuration documentation of the ITSM system(s) and provide support in development of Testing and Training documentation
• Provide support in the testing phases of the ITSM system(s), including but not limited to Factory Acceptance and User Acceptance Testing events
• Provide support in both the preparation and during the Transition to Operations of new ITSM system(s) post Go-Live, including handover activities to the Operations Team

Profile

• Required Security Clearance: NATO Secret
• University degree in Engineering or related discipline; alternatively, 5 years of equivalent experience
• Minimum of 3 years recent experience in BMC Remedy ITSM Suite development (version9.1 and higher)
• BMC Certified Professional qualification required
• Minimum of 2 years recent experience in BMC Discovery (version 11.x and higher)
• BMC Certified Professional – DSM required
• ITIL 2011 Foundation Certification required
• Fluency in English (listening, speaking, reading and writing); the work, both oral and written,is conducted in English
• Experience in BMC TrueSight Operations Management (version 10.x and higher) beneficial, not compulsory
• Extensive experience installing BMC Remedy ITSM Suite (9.1 and higher) in both single and multi-tenancy, and in a highly available and redundant environment
• Extensive experience configuring and customising Remedy ITSM suite to align to an organisation’s business processes based on below ITIL processes (at a minimum): Incident Management; Problem Management; Request Fulfilment; Change Management; Release & Deployment Management; Service Asset and Configuration Management
• Strong experience gathering, preparing, and loading foundation data into Remedy ITSM
• Experience configuring Approval Center and approval chains
• Extensive knowledge and experience installing and configuring Remedy Atrium CMDB
• Knowledge and experience integrating MS SCCM with Remedy Atrium CMDB
• Experience in deploying and configuring/customising Remedy with Smart IT
• Experience in deploying and configuring/customising Digital Workplace
• Experience in deploying BMC Smart Reporting and on-boarding users into application
• Experience building custom reports in Remedy Smart Reporting
• Extensive experience installing BMC Discovery (version 11.x and higher) and configuring discovery jobs for different asset types
• Knowledge and experience configuring CMDB reconciliation and normalisation jobs
• Experience building Remedy ITSM on Microsoft technologies (Windows server 2012 R2 and MS SQL Server 2012 and above versions
• Understanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle)
• Working well as part of dynamic and multi-cultural team
• Being able to participate in and support meetings with various stakeholders
• Ability to work independently and manage multiple tasks simultaneously

Candidates must be eligible to work in the EU

For information on how we process the personal data in your application, please see the Sapienza Privacy Statement here.