SMC Engineer (ITSM & Discovery) (NATO NCIA)

Mons, Belgium, Sapienza Consulting [AAS4970]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting is recruiting a SMC Engineer (ITSM & Discovery) to work at NATO NCIA in Mons, Belgium.


In coordination with Project Manager(s) and Technical Lead, SMC Engineer will perform duties such as following:

  • Implement IT Service Management system(s) based on agreed technical requirements, and in coherence with the system architecture
  • Work with the relevant parties to ensure the IT Service Management systems are configured and aligned to the SMC processes
  • Work with the relevant parties to facilitate the IT Service Management application(s) and system(s) security accreditation
  • Provide support to the Technical Lead in ensuring technical coherence across multiple development streams
  • Develop Build and Configuration documentation of the ITSM system(s) and provide support in development of Testing and Training documentation
  • Provide support in the testing phases of the ITSM system(s), including but not limited to Factory Acceptance and User Acceptance Testing events
  • Provide support in both the preparation and during the Transition to Operations of new ITSM system(s) post Go-Live, including handover activities to the Operations Team


  • Required Security Clearance: NATO Secret
  • University degree in Engineering or related discipline; alternatively, 5 years of equivalent experience
  • Minimum of 3 years recent experience in BMC Remedy ITSM Suite development (version9.1 and higher)
  • BMC Certified Professional qualification required
  • Minimum of 2 years recent experience in BMC Discovery (version 11.x and higher)
  • BMC Certified Professional – DSM required
  • ITIL 2011 Foundation Certification required
  • Fluency in English (listening, speaking, reading and writing); the work, both oral and written,is conducted in English
  • Experience in BMC TrueSight Operations Management (version 10.x and higher) beneficial, not compulsory
  • Extensive experience installing BMC Remedy ITSM Suite (9.1 and higher) in both single and multi-tenancy, and in a highly available and redundant environment
  • Extensive experience configuring and customising Remedy ITSM suite to align to an organisation’s business processes based on below ITIL processes (at a minimum): Incident Management; Problem Management; Request Fulfilment; Change Management; Release & Deployment Management; Service Asset and Configuration Management
  • Strong experience gathering, preparing, and loading foundation data into Remedy ITSM
  • Experience configuring Approval Center and approval chains
  • Extensive knowledge and experience installing and configuring Remedy Atrium CMDB
  • Knowledge and experience integrating MS SCCM with Remedy Atrium CMDB
  • Experience in deploying and configuring/customising Remedy with Smart IT
  • Experience in deploying and configuring/customising Digital Workplace
  • Experience in deploying BMC Smart Reporting and on-boarding users into application
  • Experience building custom reports in Remedy Smart Reporting
  • Extensive experience installing BMC Discovery (version 11.x and higher) and configuring discovery jobs for different asset types
  • Knowledge and experience configuring CMDB reconciliation and normalisation jobs
  • Experience building Remedy ITSM on Microsoft technologies (Windows server 2012 R2 and MS SQL Server 2012 and above versions
  • Understanding of infrastructure solutions hosting Service Management tools and technology, including understanding of market leading database solutions (including but not limited to MS SQL and Oracle)
  • Working well as part of dynamic and multi-cultural team
  • Being able to participate in and support meetings with various stakeholders
  • Ability to work independently and manage multiple tasks simultaneously


Candidates must be eligible to work in the EU

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