Sapienza Consulting is recruiting a NCSC Service Operations Manager to work at NATO NCIA in Mons, Belgium.
Management of NCSC Service Desk and underpinning processes, Event Management, Incident Management, Problem Management, Request Fulfilment and Access Management. Business Transformation and Transitioning improved ways of working. Migrate legacy NCSC Service Desk from Footprints and transition on to ITSM Tool. Maturing and developing associated processes, working practices and documentation to include, but not limited to:
Candidates must be eligible to work in the EU
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