About this job

Sapienza Consulting is recruiting a Circuit Management Technician to work at NATO NCIA in Mons, Belgium.

Responsibilities

• Contribute to the support of network service requests
• Provide technical support for the network configuration management
• Ensure the update of network configuration management databases in accordance with the service request requirements and internal policies/priorities
• Ensure the consistency of the maintained network Databases
• Assess and align the compliance of network service requests with NATO standards and references
• Release the circuit and service orders and follow their implementation
• Interface to the CIS community for service configuration and request management issues
• Support the NCI Agency NSII Network Services Fulfilment Cell in the daily work related to service configuration and management support
• Update existing, or create new, documentation for the maintained solutions, e. g. drawings, Standard Operating Procedures, User Guides
• Be able to provide internal/external training related to the Area of Responsibility when required
• Provide the support of exercises and trainings throughout NATO territory as required

Profile

• SECURITY CLEARANCE REQUIRED – COSMIC TOP SECRET – NATO SECRET is acceptable temporarily under condition that process for obtaining CTS has already started and will be finalized within 12 months
• Diploma from vocational school in communications related subject or equivalent of 2 years of work experience in field of telecommunications
• Industry Certification from CISCO equal to a CISCO Certified Network Associate (CCNA) or could be compensated by verified and relevant knowledge/experience
• Minimum 2 years’ experience in configuration management of digital networks and associated transmission systems to include switching systems in support of data, voice and video transfer
• Very good knowledge on developing network diagrams on MS Visio
• Good knowledge of ITIL v3 framework
• Good knowledge of Service Operation processes like Configuration Management (CM), Change Management and Incident Management
• Good knowledge of network routing and switching technologies
• Good knowledge of recent technological developments in communication management systems and LAN/WAN environments
• Good knowledge of CISCO UC Collaboration environment (CUCM, CUBE, SBC)
• Basic knowledge of Database Management
• Experience of preparing technical documentation and Standard Operating Procedures
• Good interpersonal skills and ability to work as part of a team

Desirable:

• Industry Certification from CISCO equal to a CISCO Certified Network Professional (CCNP) or could be compensated by verified and relevant knowledge/ experience
• 4 years’ experience in configuration management of digital networks and associated transmission systems (classified and unclassified) to include switching systems in support of data , voice and video transfer
• Good knowledge of CA Service Manager suite including CA CMDB
• Good knowledge of NATO network configuration management tools like: CAST+, SRTS, DCIS Activation Management, BMC ITSM
• Advanced experience of preparing technical documentation and contributing to Standard Operating Procedures / Instructions or Directives
• Knowledge of technical support of NATO organization elements and existing NATO network architecture
• Strong communication skills and ability to be concise in both written and verbal communications
• Prior experience of working in international environment comprising both military and civilian elements

Candidates must be eligible to work in the EU

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