LAN Technician (NATO NCIA)

Stavanger, Norway, Sapienza Consulting [AAS5021]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting is recruiting a LAN Technician to work at NATO NCIA in Stavanger, Norway.


  • Operates and maintains all local fixed VoIP, Analogue and DECT telephony systems (Alcatel PABX 4400)
  • Level 1&2 technical support on fixed telephony system hardware and software
  • Provides support to local LAN /WAN services, including infrastructure networking service, secure voice services (Cisco VoSIP) and video collaboration services (VTC)
  • Coordinates repair/exchange of faulty telephony equipment
  • Contributes to day-to-day operation of local routing, switching, telephony and wireless infrastructure
  • Undertakes routine installations and de-installations of items of hardware and/or software
  • Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to client
  • Troubleshooting of failures/problems/incidents within IT Service Management (ITSM)
  • Escalates Incidents to next tier support
  • Liaises with higher tier support for projects, maintenance and procedures
  • Provides input to preventative maintenance plans


  • Required Security Clearance: NATO Cosmic Top Secret
  • Working knowledge and experience on Alcatel OmniSwitch and OmniPCX Cristal hardware
  • Advanced understanding of Voice over IP (VoIP) technologies and their implementation, protocols and standards
  • Advanced knowledge of Local Area Networks (LAN) / Wide Area Networks (WAN) technologies, Transmission Control Protocol (TCP)/Internet protocol (IP) and standards
  • Knowledge of implementing and operating LAN technologies (e.g. HSRP, STP, Switching, VLANs, VPC , DHCP snooping, ARP Inspection, Port-Security)
  • General experience in installation, testing, integration and programming and configuration of IP/MPLS routing, switched and TDM networks
  • High level of knowledge of network, system and application level troubleshooting techniques.
  • Related field experience in operation, administration and maintenance of digital and IP based telecommunication and transmission systems
  • Working understanding of Microsoft (MS) server and client technologies (VDI infrastructure)
  • Working knowledge and experience of CISCO Collaboration technologies
  • Working knowledge and experience of H323 signalling protocols


Candidates must be eligible to work in the EU

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