IT Technician & System Administration (NATO NCIA)

La Spezia, Italy, Sapienza Consulting [AAS5193]

Field(s) of expertise
Job type

About this job

Sapienza Consulting is recruiting a IT Technician & System Administration to work at NATO NCIA in La Spezia, Italy.


  • Provides level 1 support of end-user ICT assets in accordance with Agency processes and procedures
  • Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records
  • Liaises with local logistics in order to fulfil the level 1 support of end-user ICT assets
  • Technical Assessment Reports
  • support to laptop NR, Virtual meetings, conference, voice service, help desk
  • Works with limited supervision
  • Conducts delivery of ICT equipment to end-users


  • Required Security Clearance: NATO Secret
  • Higher Secondary education or completed higher vocational training in related field leading to formal technical or professional certification
  • At least 3 years recent practical experience within a CIS Service Operations environment
  • At least 3 years recent practical experience of configuring, installing and troubleshooting standard desktop Windows Operating Systems
  • At least 3 years recent experience in PC Hardware Systems, with good understanding of Intel x64 bit systems configuration and performance monitoring
  • Good working knowledge of TCP/IP Protocols and Standards
  • Experience with Office Automation Solutions (printer, scanner, voice, productivity packages)
  • Knowledge of policy, procedures, and organisation of NATO CIS
  • Working knowledge of ITIL processes and procedures
  • Experience in working in Service desk environment
  • Shows respect for views and contributions of other team members
  • Shows empathy; listens, supports and cares for others
  • Consults others and shares information and expertise with them
  • Builds team spirit and reconciles conflict
  • Adapts to team and fits in well
  • Easily establishes good relationships with customers and staff
  • Relates well to people at all levels
  • Builds wide and effective networks of contacts
  • Uses humour appropriately to bring warmth to relationships with others
  • Focuses on customer needs and satisfaction
  • Sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals
  • Follows instructions from others without unnecessarily challenging authority
  • Follows procedures and policies
  • Keeps to schedules
  • Arrives punctually for work and meetings
  • Demonstrates commitment to organisation
  • Complies with legal requirements


Candidates must be eligible to work in the EU

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