About this job

Sapienza Consulting is recruiting a IT User Support Technician to work at NATO NCIA in Sigonella, Italy.

Responsibilities

• Install and configure workstations (PC hardware and software) in a Windows environment
• Perform advanced analysis and troubleshooting of IT desktop services, in support of incident management processes
• Resolve incidents affecting end-users
• Create, track, resolve and close incident tickets

Profile

• Required Security Clearance: NATO Secret
• At least 3 years of experience in installing and configuring IT desktop services and supporting incident management processes at level 1.
• Experience in troubleshooting and maintaining Windows OS and iOS
• Experience with Active Directory
• Experience in installing and troubleshooting end-user devices, Multi-Functional printers and computer peripherals
• Experience in configuring antivirus software (preferably McAfee)

Candidates must be eligible to work in the EU

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