IT User Support Technician (NATO NCIA)

Sigonella, Italy, Sapienza Consulting [AAS5367]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting is recruiting a IT User Support Technician to work at NATO NCIA in Sigonella, Italy.


  • Install and configure workstations (PC hardware and software) in a Windows environment
  • Perform advanced analysis and troubleshooting of IT desktop services, in support of incident management processes
  • Resolve incidents affecting end-users
  • Create, track, resolve and close incident tickets


  • Required Security Clearance: NATO Secret
  • At least 3 years of experience in installing and configuring IT desktop services and supporting incident management processes at level 1.
  • Experience in troubleshooting and maintaining Windows OS and iOS
  • Experience with Active Directory
  • Experience in installing and troubleshooting end-user devices, Multi-Functional printers and computer peripherals
  • Experience in configuring antivirus software (preferably McAfee)


Candidates must be eligible to work in the EU

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