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Senior Technician CSD (NS) (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [AAS-C001089 ]

Field(s) of expertise
Software Engineering Information Technology
Job type
Contract
Education
BachelorVocational
Deadline
Closed

About this job

Sapienza Consulting is recruiting Senior Technician CSD to join NATO-NCIA, at Mons, Belgium

Responsibilities

  • Perform end-user support by providing timely and accurate IT Service Desk services such as incident management, problem escalation, remote assistance training and end-user guidance on NU. NR and NS network
  • Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second line support in case of performance degradation or downtime
  • Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
  • Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
  • Ensure timely provisioning and maintenance of client software ranging from standard office automation software to specialized business applications including custom NATO software applications
  • Perform On-Call level 1 service support either remotely or on site
  • Performs other duties as may be required.

Profile

  • Required Security Clearance: NATO Secret
  • At least 1 year of recent experience, related to IT Service Desk functions
  • Detailed knowledge and working experience of Microsoft Windows Operating Systems (Windows)
  • Detailed knowledge and working experience of Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007 / Lync2010)
  • Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007/2010 from an end-user perspective
  • Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS)
  • Service minded attitude with a strong interest in working directly with users

 

Candidates must be eligible to work in the EU

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