About this job

We are recruiting a Senior Technician for Sapienza to work on our Customers Site (NATO NCIA)

Responsibilities

• Providing 1st level support to users
• Resolving hardware issues on mobile devices
• Issuing/Enrolment of mobile devices to new users
• Resolving assigned incident tickets
• Creating incident and service tickets in ticketing tool

Profile

• Service Desk 1st level support experience
• Good Knowledge of Microsoft desktop applications and OS
• Good knowledge of Service Desk ticketing tools (BMC Remedy)
• Mobile devices knowledge
• Good VPN knowledge
• Broad IT knowledge from a Service Desk point of view
• Diplomacy and tact
• Hold valid NATO Secret Security Clearance

Candidates must be eligible to work in the EU

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