About this job

We are recruiting a Principal Technician (VTC)  for Sapienza to work on our Customers Site (NATO NCIA) in Mons, Belgium

Responsibilities

Under Head VTC Control Centre, incumbent will perform duties such as:

– Operate VTC Service Desk Services;

– Operate VTC Scheduling Services;

– Operate VTC Video bridging Services;

– Operate VTC recording, playback and streaming services;

– Create, report, track and close VTC Resource and Service Trouble Tickets;

– Monitor, collect and survey VTC Resource and Service Trouble Tickets;

– Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and proactive);

– Monitor and Reports VTC Resource and Service Performance and Quality;

– Support End-2-End VTC Service Testing;

Profile

• Required Security Clearance: NATO Secret
• Higher Secondary education or completed higher vocational training in related field leading to formal technical or professional certification with 3 years related experience;
• 3 years recent experience in VTC Operations;
• 4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco;
• 3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA);
• Good knowledge of Video Conferencing Protocols and Standards;
• Experience with VTC Scheduling Solutions
• ITIL Foundation

Candidates must be eligible to work in the EU

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