About this job

Sapienza Consulting, a tpgroup company, is recruiting an Application Support Specialist (ITSM) for Sapienza to work on our Customers Site (NATO NCIA).

Responsibilities

• Daily management of ITS on NS , NR and NU
• Profile Management I Licensing I Application Configuration
• ITSM development, support and maintenance for Incident Management I Change (and release) Management
• Request Fulfillment
• Service Level Management
• Asset lifecycle
• Development of additional features and processes in ITSM
• Problem Management
• Capacity Management
• Availability Management
• Maintenance and troubleshooting of Oracle database applications.
• Support ADDM deployment in the 3 networks (NSJNUlNR)
• Migration to Intel based platforms and stop of Solaris
• Migration to ITSM 8.1

Profile

• Required Security Clearance: NATO Secret
• Proven ability to communicate effectively orally and in writing
• System level knowledge on BMC ITSM toolset and its capabilities
• Experience in Oracle database application development and maintenance
• ITIL Service management knowledge
• Experience in management systems implemented at NCIA
• System level knowledge on BMC AOOM toolset
• Experience in CMOS AtriumEAl and Reconciliation methodology
• System knowledge on BMC API

Candidates must be eligible to work in the EU

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