Application Support Specialist (ITSM) (NATO NCIA)

Mons, Belgium, Sapienza Consulting [AAS-C01551 ]

Field(s) of expertise
Software Engineering
Job type

About this job

Sapienza Consulting, a tpgroup company, is recruiting an Application Support Specialist (ITSM) for Sapienza to work on our Customers Site (NATO NCIA).


  • Daily management of ITS on NS , NR and NU
  • Profile Management I Licensing I Application Configuration
  • ITSM development, support and maintenance for Incident Management I Change (and release) Management
  • Request Fulfillment
  • Service Level Management
  • Asset lifecycle
  • Development of additional features and processes in ITSM
  • Problem Management
  • Capacity Management
  • Availability Management
  • Maintenance and troubleshooting of Oracle database applications.
  • Support ADDM deployment in the 3 networks (NSJNUlNR)
  • Migration to Intel based platforms and stop of Solaris
  • Migration to ITSM 8.1


  • Required Security Clearance: NATO Secret
  • Proven ability to communicate effectively orally and in writing
  • System level knowledge on BMC ITSM toolset and its capabilities
  • Experience in Oracle database application development and maintenance
  • ITIL Service management knowledge
  • Experience in management systems implemented at NCIA
  • System level knowledge on BMC AOOM toolset
  • Experience in CMOS AtriumEAl and Reconciliation methodology
  • System knowledge on BMC API

Candidates must be eligible to work in the EU


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