Service Manager Ops-CIS

Mons, Belgium, Sapienza Consulting [3529-0]

Field(s) of expertise
Project and Service Management
Job type

About this job

Sapienza Consulting is recruiting an Ops CIS – Service Manager to work at NATO NCIA in Mons, Belgium


Under the overall direction of the Ops CIS – Service Manager, the incumbent will perform duties such as the following:


  • Coordinate cross-Agency service delivery and ensure SLA targets are met
  • Participate in Configuration Management Process
  • Build Price Proposals for new service deployment
  • Support the development and execution of the annual budget
  • Provide inputs for the quarterly SLA report
  • Provide inputs and recommendations to the SLA Change management process
  • Provide support to project managers as required through the project development, delivery and transition into service phases
  • Travel: – Business travel throughout the NATO area of operation and national (NATO and non-NATO) facilities


  • ITILv3 certified at foundation level
  • 2 years of experience in the management of CIS systems either as a project manager or service operations manager
  • ITIL v3 certified in Service Operations
  • PRINCE 2 foundation
  • Demonstrable evidence in maintaining knowledge of advances in Information Technology
  • Familiarity with military telecommunications and information systems
  • Prior experience of working in an international environment
  • Knowledge of NATO political ambition and organizational structure
  • Must to hold a NATO Secret Security Clearance
  • Fluent in English; knowledge of another NATO member-state language is an asset

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