About this job

Sapienza Consulting is recruiting a CIO Business Change Manager to join NATO – NCIA, at The Hague, South Holland, Netherlands

Responsibilities

The BCM, reporting to the CIO, but largely on own initiative, performs the following duties:

• Leads the assessment, analysis, development, documentation and implementation of business changes, including the development of change plans for complex changes
• Prepares change management strategies to reduce expenses, increase revenue, improve delivery and maximize efficiency
• Seeks authority for those activities, reviews the effectiveness of change implementation; suggests improvement to Agency procedures governing business change management
• Develops the Agency’s policy for the management of change and designs change governance
• Ensures effective control and treatment of risk to the availability, performance, security and compliance of the business services impacted; identifies and manages anticipated resistance to change
• Defines manages and reports to manage the activities to ensure achievement of the projected business benefits after delivery; defines success metrics and measures performance against these
• Determines change readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to change
• Works with operational managers to ensure maximum improvements are made in the business operations as groups of projects deliver their products into operational use
• Provides business change coaching to employees at all levels; coaching managers and supervisors to improve implementation communication
• Evaluate cost structures and budgetary impact of the proposed changes
• Assists with the restructuring of the staff component to optimize the effective implementation of the project
• Act as the Deputy CIO and fill in for the CIO during short periods of absence; and
• Perform other duties as required by the CIO. Matrix Change Leadership –
• In line with the Agency’s Matrix Organisational ambitions, the CIO is tasked with leading the professionalization of our staff
• Working primarily with HR, Functional Area Leads and Profession Heads, the BCM will ensure the Matrix implementation and continuous optimization through the application of a professional framework which will include the coherency oversight of role profile descriptions, process definitions, standard operating procedures, etc. relevant to the professions.
• Reporting & Communication
• Promotes the change program vision to the staff at all levels of the business operation, brings order to complex situations, and keeps a focus on business objectives; outlines key business engagement messages that need to be communicated throughout the change
• Review performance data that includes financial and activity reports, to monitor and measure progress on Business Change initiatives, goal achievement, and overall benefits realization; and this might include the preparation of periodic reports for management and/or governance, as necessary or requested, to track strategic goal accomplishment
• Matrix Change Leadership
• In line with the Agency’s Matrix Organisational ambitions, the CIO is tasked with leading the professionalization of our staff
• Working primarily with HR, Functional Area Leads and Profession Heads, the BCM will ensure the Matrix implementation and continuous optimization through the application of a professional framework which will include the coherency oversight of role profile descriptions, process definitions, standard operating procedures, etc. relevant to the professions

Profile

• Required Security Clearance: NATO Secret
• A university degree in business administration, engineering management
• or a related relevant discipline with specialization in organisational change management equivalent to a Master’s and supplemented by relevant postgraduate qualifications
• Exceptionally, the lack of a Master’s degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post
• Formal qualifications in Programme and Project Management, such as Managing Successful Projects, Prince 2, PMP or equivalent
• Extensive experience (at least 10 years), at the executive management level, involving leading and managing change in a dynamic technical organization
• Such experience should demonstrate:
• Good understanding of change management principles, techniques & tool; business change management and organizational change management experience in large geographically dispersed organizations
• Good understanding of modern IT Capability and Service Delivery practices
• Effective facilitation and influencing skills
• Strong stakeholder management skills; ability to influence others and achieve common goals
• Conflict resolution and negotiation skills
• Good listening and communications skills
• Strong business acumen
• Project management and planning skills including risk management, benefits realization, stakeholders management
• Analytical mindset and critical thinking
• Able to cope with pressure
• Good problem-solving skills
• Team player & able to collaborate with others and build strong relationships
• Thorough knowledge of, and experience in, change management principles and methodology.
• Proficiency in business management, statistics, analytics, and spreadsheet software such as Excel
• SFIA SFIA Skill Level Measurement (MEAS) 5
• Investment Appraisal (INVA) 5
• Business Situation Analysis (BUSA) 5
• Feasibility Assessment (FEAS) 5
• Business Modelling (BSMO) 5
• Business Process Improvement (BPRE) 5
• Organizational Capability Development (OCDV) 5
• Organisational Design and Implementation (ORDI) 5
• Organisational Change Management (CIPM) 5
• Benefits Management (BENM) 5
• Organizational Facilitation (OFCL) 5
• Candidates must be eligible to work in the EU

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