SatCom Ops Support Engineer (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [AAS-C001280]

Field(s) of expertise
Information Technology Software Engineering
Job type

About this job

Sapienza Consulting is recruiting a SatCom Operations Support Engineer to join NATO – NCIA at Mons, Belgium


Under the direction of SATCOM Space Segment Service Manager, the incumbent will perform duties such as the following:

  • Deliver Satellite Access Authorizations (SAA)
  • Maintain SATCOM database, Service Request Tracking Tool and circuit database records
  • Monitor frequency utilization and transponder loading of the NATO space segment using RF monitoring tools
  • Monitors, controls and conducts third-level troubleshooting of SATCOM and other Telecommunications systems and services in coordination with NCC to support NCI Agency customers
  • Contribute to the prioritization and sequencing process of resource allocation of conflicting service requests
  • Maintain the relevant NATO Standing Operation Procedures (NSOP)
  • Develop and ensure implementation of the necessary service request and delivery procedures
  • Manage check and update the NCI Agency incident-tracking tool using standard ITIL procedures
  • Monitor SATCOM links using SATCOM-specific network and spectrum tools
  • In the event of degradation or failure of SATCOM services or systems will assist NCC
  • Work on own initiative with supervision
  • Manage assigned material with appropriate inventories
  • Performs other duties as required

Competencies or Personal Attributes:

  • Relating and Networking
  • Easily establishes good relationships with all stakeholders (customers and staff); relates well to people at all levels
  • builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
  • Working with People
  • Shows respect for the views and contributions of other team members
  • shows empathy; listens, supports and cares for others
  • consults others and shares information and expertise with them
  • builds team spirit and reconciles conflict
  • adapts to the team and fits in well


  • Business travel to NATO and national (NATO and non-NATO) facilities

Professional Contacts:

  • Works daily with NCIA System Managers, Project Managers, Engineers, NCC, NATO CIS Groups, NATO Battalions and Deployable CIS (DCIS) for sustaining operations and support of the assigned SATCOM CIS for end-to-end user services


  • Required Security Clearance: NATO Secret
  • University Degree and 2 years post related experience
  • or a Higher Secondary education and completed higher vocational training leading to a formal technical or professional certification with 5 years post-related experience,
  • or a Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 6 years post related experience.
  • Experience in planning and system management of large modern military communication networks, interfaces and protocols
  • Three years of experience on SATCOM Systems (preferably NATO SATCOM Systems).
  • Experience of working in a busy, demanding staff environment
  • A very good understanding of telecommunications/network / information technology solutions & products
  • Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets
  • ITIL foundation/ Intermediate
  • Standard Automatic Data Processing Knowledge
  • Word Processing: Working Knowledge
  • Spreadsheet: Advanced Knowledge
  • Graphics Presentation: Working Knowledge
  • Database: Advanced Knowledge
  • eMail Clients/Web Browsers: Working Knowledge
  • Web Content Management: Working Knowledge
  • Antenna sub-system including: Radome, feed horn, reflector, pedestal, waveguides, tracking receiver and tacking systems basics
  • Transmit and receive chains including up and down converters, Low Noise Amplifiers, High Power Amplifiers
  • MODEMs, Electronic Protected Modems (EPMs), cryptographic equipment, routers, switches.
  • Computer-assisted Monitor and Control System (M&CS)
  • Digital techniques, TCP/IP fundamentals, video transmission principles and telecommunications quality assurance practices
  • Proven ability to communicate effectively orally, using tact and diplomacy, and in writing with good briefing skills
  • Candidates must be eligible to work in the EU

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