Service Operations Manager

Mons, Belgium, Sapienza Consulting [RFQ 3609-0]

Field(s) of expertise
Project and Service Management
Job type

About this job

Sapienza Consulting is recruiting a Service Operations Manager to work at NATO NCIA in Mons.

It is a Fixed Term contract until the end of December 2019.


  • Provide support to Project Managers and Service Delivery Managers, throughout the NATO Project Management lifecycle, in the delivery of and transition into Service Operations of projects deliverable;
  • Close coordination with Customers, in requirements capture and service delivery;
  • Coordination with Commercial Suppliers in delivery of Service and Projects deliverable;
  • Coordinate cross NATO Agency service delivery;
  • Coordination of Project procurement, and acquisition of projects deliverable;
  • Supply and Logistics Sustainment planning and execution, in support of NATO Operations and Projects;
  • Assist in the development of Price Proposals, for new service development and continuing service operations, through execution of the annual budgets;
  • Participate and coordination of Configuration and Change Management Process, developing Change Management Plans and Service Delivery Schedules in support of NATO Operations.


Essential requirements:

  • At least 5 years proven Senior Management experience;
  • At least 2 years proven Commercial Management experience;
  • Full E2E Integrated Logistic Support planning and ILS implantation experience;
  • Proven experience in Defence Procurement and Supply Chain Management;
  • Proven Project Management or Service Operations Management experience;
  • Proven track record working in multinational environments.;
  • Fully conversant with NATO Project and Supply Chain processes;
  • Fully conversant with NATO EBA process and procedures;
  • Fully conversant with NATO ITSM Trouble Ticketing application;
  • Fully conversant with NATO Enterprise Project Management tool set;
  • Lean process conversant;
  • Six Sigma conversant;
  • ITILv3 conversant;
  • Prince2 conversant;
  • Must hold NATO Secret Security Clearance;
  • Fluent in English; knowledge of another NATO member-state language is an asset;
  • Candidates must be eligible to work in the EU.


Desirable requirements:

  • ITIL v3 certification;
  • PRINCE 2 certification;
  • Lean certification;
  • Six Sigma certification;
  • Supply Chain and Integrated Logistic Support certification;
  • Familiarity with NATO Telecommunications and Communication Information Systems;
  • Familiarity with NATO Operations worldwide;
  • Previous Operational deployment experience, in hostile environments.

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