Technician (Private Auto Branch Exchange) (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [AAS-C001985]

Field(s) of expertise
Business Administration and Finance Project and Service Management
Job type

About this job

Sapienza Consulting is recruiting a Technician to join NATO – NCIA at Mons, Wallonia, Belgium


Under the direction of the Head NEM (Network Equipment Maintenance) incumbent will perform the following duties:

  • Administer and operate fixed telephony network switches
  • Level 1 technical intervention on fixed telephony system hardware and software
  • Coordinate repair/exchange of faulty equipment
  • Escalation of incidents to next tier support
  • Maintain a stock of suitable telephone sets for all eligible customer requirements
  • Contribute to incident, change, configuration and asset management processes through ITSM toolkit
  • Liaise with higher tier support for projects, maintenance and procedures
  • Act as local POC for external maintenance support contractors and service providers
  • Prepare and configure mobile devices for issue to eligible customers
  • Liaise with Asset Management to ensure tracking and monitoring of mobile devices
  • Liaise with other Agency departments and local Logistics for setup, issue and disposal of mobile devices
  • Manage mobile voice SIM card allocations, activations and data/voice service changes
  • Monitor and escalate for high use/abuse alerts
  • Maintain mobile device/data plan/user records
  • Configure PABX Management System (Omni Vista) for billing report purposes
  • Deputizes for higher grade staff, if required
  • Performs other duties as may be required


  • Required Security Clearance: NATO Secret
  • Higher vocational training in a relevant discipline with 2 years post-related experience,
  • or a secondary educational qualification with 4 years post-related experience
  • Certified Alcatel-Lucent OmniPcx Enterprise Switch Technician
  • Proven experience working with Apple Mobile Device Management Platforms
  • Proven experince working with fibre optics, ethernet and serial data cable technologies
  • Proven experience working with TDM, ISDN, SIP and H323 signalling protocols
  • Proven experience working with TCP/IP and standard networking and communication protocols
  • Proven experience with configuration back-up and recovery processes
  • Proven experience working with hand tools, power tools and telephony related test equipment
  • Desirable Experience and Education:
  • Knowledge of policy, procedures, and organisation of NATO CIS
  • Knowledge of VoIP implementation
  • Knowledge of ITIL 4 Service Operations processes
  • Prior experience of working in an international environment comprising both military and civilian elements
  • Knowledge of NATO responsibilities and organization, including ACO and ACT
  • Candidates must be eligible to work in the EU
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