About this job

Sapienza Consulting is recruiting a Technician to join NATO – NCIA at Mons, Wallonia, Belgium

Responsibilities

Under the direction of the Head NEM (Network Equipment Maintenance) incumbent will perform the following duties:

• Administer and operate fixed telephony network switches
• Level 1 technical intervention on fixed telephony system hardware and software
• Coordinate repair/exchange of faulty equipment
• Escalation of incidents to next tier support
• Maintain a stock of suitable telephone sets for all eligible customer requirements
• Contribute to incident, change, configuration and asset management processes through ITSM toolkit
• Liaise with higher tier support for projects, maintenance and procedures
• Act as local POC for external maintenance support contractors and service providers
• Prepare and configure mobile devices for issue to eligible customers
• Liaise with Asset Management to ensure tracking and monitoring of mobile devices
• Liaise with other Agency departments and local Logistics for setup, issue and disposal of mobile devices
• Manage mobile voice SIM card allocations, activations and data/voice service changes
• Monitor and escalate for high use/abuse alerts
• Maintain mobile device/data plan/user records
• Configure PABX Management System (Omni Vista) for billing report purposes
• Deputizes for higher grade staff, if required
• Performs other duties as may be required

Profile

• Required Security Clearance: NATO Secret
• Higher vocational training in a relevant discipline with 2 years post-related experience,
• or a secondary educational qualification with 4 years post-related experience
• Certified Alcatel-Lucent OmniPcx Enterprise Switch Technician
• Proven experience working with Apple Mobile Device Management Platforms
• Proven experince working with fibre optics, ethernet and serial data cable technologies
• Proven experience working with TDM, ISDN, SIP and H323 signalling protocols
• Proven experience working with TCP/IP and standard networking and communication protocols
• Proven experience with configuration back-up and recovery processes
• Proven experience working with hand tools, power tools and telephony related test equipment
• Desirable Experience and Education:
• Knowledge of policy, procedures, and organisation of NATO CIS
• Knowledge of VoIP implementation
• Knowledge of ITIL 4 Service Operations processes
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT
• Candidates must be eligible to work in the EU
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