Senior Technician (CIS Plans-Change Coordinator) (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [AAS -C002020 ]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting, a tpgroup company, is recruiting a Senior Technician to join NATO – NCIA in Mons, Wallonia, Belgium.


  • Administers Requests for Change, reviews and closes Requests for Change and reports on results
  • Assists in formulating service delivery plans for support to peacetime, crisis and exercise operations
  • Advises requestors in formulating, completing and correcting requests
  • Maintains a sound knowledge of existing processes and procedures, puts forward suggestions for improving them or promoting new ones
  • Coordinates, advises and conducts work to meet quality targets as defined in the Local Service Level Agreements
  • Advises in particular requesters (CIS POCs) in formulating, completing and correcting their requests
  • Ensures that every request follows the correct workflow until related services have been delivered
  • Maintains sound knowledge on implemented technologies and the supported sites within the CSU AOR


  • Required Security Clearance: NATO Secret
  • Vocational training at a higher level in an Information Technology, Data Networking
  • or Telecommunications related discipline with 5 years related experience or equivalent combination of qualifications
  • Experience in supporting IT users, desktop hardware and software
  • Knowledge of current operating systems and commonly used office software
  • Prior experience in working with IT Service Management Tools
  • Working knowledge of ITIL processes and procedures
  • Prior experience of working in an international environment comprising both military and civilian elements
  • Knowledge of NATO responsibilities and organization, including ACO and ACT
  • Candidates must be eligible to work in the EU
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