About this job

Sapienza Consulting, a tpgroup company, is recruiting a Technician (Service Desk) to join NATO – NCIA in Brussels, Belgium.

Responsibilities

• Providing 1st level support to users
• Resolving hardware issues on mobile devices
• Issuing/Enrolment of mobile devices to new users
• Resolving assigned incident tickets
• Creating incident and service tickets in the ticketing tool

Profile

• Required Security Clearance: NATO Secret
• Service Desk 1st level support experience
• Good knowledge of Microsoft desktop applications and OS
• Good knowledge of Service Desk ticketing tools (BMC Remedy)
• Mobile devices knowledge
• Good VPN knowledge
• Broad IT knowledge from Service Desk point of view
• Diplomacy and tact