Duty Control Officer level A2 (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [C001088]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting, a tpgroup company, is recruiting a Duty Control Officer level A2 to join NATO – NCIA in Mons, Wallonia, Belgium.


  • Planning, management and control of the NATO networks Admin smart cards
  • Performs day-to-day operations/management of ENPKI certificates
  • Performs duties as Duty Control Officer from an extended hours battle rhythm to an 24/7 shift system
  • Co-ordinates control of fault management for NATO CIS, acting as the single point of contact in NCI Agency for the CSUs, National control centres , any other control centres set up for operations and exercises and NATO operational community during nonworking hours
  • Co-ordinates the activation of network-wide actions to restore communications connectivity and monitoring, plans as they affect the network
  • Provides impact assessments on incidents (outages/degradation) of CIS services and coordinates the Service Support Cells or any Service Line technician in directing corrective actions
  • Prepares and presents special summary briefings and status reports, every working day and as required;
  • Supervises the contingency plan implementation/cessation activities for systems
  • Participates in the development and in the implementation of plans for the cut over of new systems, projects and facilities
  • Keeps special files or any other shared information systems updated, which contain user/subscriber information of the assigned systems
  • The incumbent may be required to undertake operational deployments and/or TDY assignments either within or outside of NATO’s boundaries
  • The incumbent may be required to perform like duties elsewhere within the organisation as directed
  • Deputize for higher grade staff as required


Mandatory Experience and Education:

  • University Degree and 2 years function related experience, or a Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience


Desirable Experience and Education:

  • Staff with CIS planning experience in a National or International HQ atdivisional level or above are required
  • Has got experience in identifying and resolving complex problems and assignments, able to determine when problems should be escalated to a higher level
  • Understands and uses appropriate methods, tools and applications
  • Plans, schedules own work and work of others. In predictable and structured areas may supervise others;
  • Experience in applying analytical and systematic approach to problem solving
  • Experience of NATO responsibilities and organization and/or in an international environment comprising;
  • Experience in team management and staff work
  • ITIL Foundation and ServiceOperations
  • Advanced data processing for word processing, spreadsheets, graphics presentations and databases

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