About this job

Sapienza Consulting, a tpgroup company, is recruiting a VTC Engineer to join NATO – NCIA in Mons, Wallonia, Belgium.

Responsibilities

• Provide 2nd and 3rd level incident support for static and deployable VTC infrastructure through ITSM ticketing system
• Work on Change management and work order requests
• Be prepared to do on-call support during out of business hours on a rotational basis
• Ensure that routine maintenance is performed on VTC elements
• Coordinates and performs VTC infrastructures configuration, numbering plans and maintenance activities for all NATO exercises and missions
• Investigate and propose long-term solutions to encountered equipment and configuration problems
• Travel may be required
• Any other duties required

Profile

• The candidate must have a NATO SECRET security clearance

Essential Skills:

• Thorough understanding of OSI 7 layer model
• Very good TCP/UDP IP Troubleshooting experience
• Hand on experience in troubleshooting Layer 2/3 switching and routing
• Experience of IP telephony & video troubleshooting
• Must have network support experience, such as: LAN, WAN, TCP/IP. Cisco, Routers, Switches, DHCP, network fault finding etc.
• 3rd line support level including, deployment, administration and troubleshooting
• Basic knowledge on Microsoft technologies (incl. AD, Windows Server, DNS etc.)
• Have the ability to tackle complex problems and incidents
• Experience in ITIL ICT service delivery on critical infrastructure
• Experience of ITIL best practice framework
• Tracking SLA expiry times and resolving incidents within SLA deadlines
• Good knowledge about PKI
• Good knowledge of VMWare virtualized infrastructure environments including vSphere, vCenter and vMotion software
• Very good English (oral and written)
• Experience in documentation of solutions, maintaining user / administration guides and step-by-step instructions
• Practical experience in the use of modern concepts and accepted industry standards for configuration management, quality assurance and testing
• Demonstrable ability to work on own and guide others when needed
• Excellent communications skills, organisational skills and independent and autonomous working

Desirable Skills:

• Basic knowledge on Poly and/or Cisco video infrastructure
• Familiar with a multi-national work environment
• Good knowledge on common monitoring solutions, e.g. nGeniusOne, CA Spectrum

Expected practical expertise:

• worked in a network operation center or service desk function with customers and user contact
• worked in network environment areas with Video and Voice infrastructure

Qualifications

• CCNP Enterprise (aka Cisco CCNP Routing / Switching)

Desirable qualifications

• Cisco CCNP Datacentre
• Cisco CCNP Design
• ITIL v3 or V4
• VMware: Hyperconverged Infrastructure