VTC Engineer (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [SC2022/002156]

Field(s) of expertise
Software Engineering
Job type

About this job

Sapienza Consulting, a tpgroup company, is recruiting a VTC Engineer to join NATO – NCIA in Mons, Wallonia, Belgium.


  • Provide 2nd and 3rd level incident support for static and deployable VTC infrastructure through ITSM ticketing system
  • Work on Change management and work order requests
  • Be prepared to do on-call support during out of business hours on a rotational basis
  • Ensure that routine maintenance is performed on VTC elements
  • Coordinates and performs VTC infrastructures configuration, numbering plans and maintenance activities for all NATO exercises and missions
  • Investigate and propose long-term solutions to encountered equipment and configuration problems
  • Travel may be required
  • Any other duties required


  • The candidate must have a NATO SECRET security clearance


Essential Skills:

  • Thorough understanding of OSI 7 layer model
  • Very good TCP/UDP IP Troubleshooting experience
  • Hand on experience in troubleshooting Layer 2/3 switching and routing
  • Experience of IP telephony & video troubleshooting
  • Must have network support experience, such as: LAN, WAN, TCP/IP. Cisco, Routers, Switches, DHCP, network fault finding etc.
  • 3rd line support level including, deployment, administration and troubleshooting
  • Basic knowledge on Microsoft technologies (incl. AD, Windows Server, DNS etc.)
  • Have the ability to tackle complex problems and incidents
  • Experience in ITIL ICT service delivery on critical infrastructure
  • Experience of ITIL best practice framework
  • Tracking SLA expiry times and resolving incidents within SLA deadlines
  • Good knowledge about PKI
  • Good knowledge of VMWare virtualized infrastructure environments including vSphere, vCenter and vMotion software
  • Very good English (oral and written)
  • Experience in documentation of solutions, maintaining user / administration guides and step-by-step instructions
  • Practical experience in the use of modern concepts and accepted industry standards for configuration management, quality assurance and testing
  • Demonstrable ability to work on own and guide others when needed
  • Excellent communications skills, organisational skills and independent and autonomous working


Desirable Skills:

  • Basic knowledge on Poly and/or Cisco video infrastructure
  • Familiar with a multi-national work environment
  • Good knowledge on common monitoring solutions, e.g. nGeniusOne, CA Spectrum


Expected practical expertise:

  • worked in a network operation center or service desk function with customers and user contact
  • worked in network environment areas with Video and Voice infrastructure



  • CCNP Enterprise (aka Cisco CCNP Routing / Switching)


Desirable qualifications

  • Cisco CCNP Datacentre
  • Cisco CCNP Design
  • ITIL v3 or V4
  • VMware: Hyperconverged Infrastructure

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