Business Analyst (NATO-NCIA)

Remote, Belgium, Sapienza Consulting [C002215]

Field(s) of expertise
Project and Service Management
Job type

About this job

Sapienza Consulting is recruiting a Business Analyst to join NATO – NCIA in Mons, Wallonia, Belgium (Remote).


In coordination with the Project Manager(s) and Technical Lead, the Business Analyst will perform duties such as the following:

  • Conduct in-depth review of current processes versus project requirements and perform a gap analysis
  • Support Technical Lead and Systems Engineer in requirements derivation where necessary
  • Develop documentation based such as procedures and work instructions in support of the toolsets being implemented
  • Perform workshops for nominated stakeholders
  • Gather needed data on stakeholders / customers business, organization, people, location, support groups, etc.
  • Work closely with the technical team to support effective configuration and customization of the system(s)


  • The candidate must have a NATO SECRET security clearance


Experience and Education:

  • A university degree in Engineering, Business, Economics or related discipline; alternatively, 5 years of equivalent experience
  • A minimum of 3 years recent experience in Business Analysis, ideally in a variety of business environments, dealing with a multitude of stakeholders
  • A minimum of 3 years recent experience in ITSM and ITSOM products as business analysis team member, collecting all necessary data for the configuration of the toolsets. Development experience not necessary
  • ITIL 2011 Foundation Certification desirable
  • ITIL v4 Foundation Certification desirable


Skills and Competencies:

  • Extensive experience in conducting business analysis, from eliciting and documenting requirements, conducting stakeholders interviews and workshops, to conducting and documenting gap analysis, etc
  • Knowledge and experience in ITIL 2011 processes
  • Strong experience conducting business analysis to support the configuration / customisation of ITSM and ITSOM tools (including but not limited to BMC Remedy ITSM Suite v9.x and higher, BMC Discovery v11.x and higher, TrueSight Operations Management)
  • Strong experience gathering data to support the technical team in the preparation of Remedy ITSM foundation data, process setup data, transactional asset data, build of service requests
  • General understanding of ITIL / Service Management oriented organisations


Soft skills:

  • Working well as part of a dynamic and multi-cultural team
  • Being able to organize and lead meetings with various stakeholders
  • Ability to work independently and manage multiple tasks simultaneously

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