About this job

Sapienza Consulting is recruiting a Business Analyst to join NATO – NCIA in Mons, Wallonia, Belgium (Remote).

Responsibilities

In coordination with the Project Manager(s) and Technical Lead, the Business Analyst will perform duties such as the following:

• Conduct in-depth review of current processes versus project requirements and perform a gap analysis
• Support Technical Lead and Systems Engineer in requirements derivation where necessary
• Develop documentation based such as procedures and work instructions in support of the toolsets being implemented
• Perform workshops for nominated stakeholders
• Gather needed data on stakeholders / customers business, organization, people, location, support groups, etc.
• Work closely with the technical team to support effective configuration and customization of the system(s)

Profile

• The candidate must have a NATO SECRET security clearance

Experience and Education:

• A university degree in Engineering, Business, Economics or related discipline; alternatively, 5 years of equivalent experience
• A minimum of 3 years recent experience in Business Analysis, ideally in a variety of business environments, dealing with a multitude of stakeholders
• A minimum of 3 years recent experience in ITSM and ITSOM products as business analysis team member, collecting all necessary data for the configuration of the toolsets. Development experience not necessary
• ITIL 2011 Foundation Certification desirable
• ITIL v4 Foundation Certification desirable

Skills and Competencies:

• Extensive experience in conducting business analysis, from eliciting and documenting requirements, conducting stakeholders interviews and workshops, to conducting and documenting gap analysis, etc
• Knowledge and experience in ITIL 2011 processes
• Strong experience conducting business analysis to support the configuration / customisation of ITSM and ITSOM tools (including but not limited to BMC Remedy ITSM Suite v9.x and higher, BMC Discovery v11.x and higher, TrueSight Operations Management)
• Strong experience gathering data to support the technical team in the preparation of Remedy ITSM foundation data, process setup data, transactional asset data, build of service requests
• General understanding of ITIL / Service Management oriented organisations

Soft skills:

• Working well as part of a dynamic and multi-cultural team
• Being able to organize and lead meetings with various stakeholders
• Ability to work independently and manage multiple tasks simultaneously