About this job

Sapienza Consulting is recruiting a Service Portfolio Management to join NATO – NCIA in Brussels, Belgium.

Responsibilities

• Support the Service Portfolio and Catalogue Management team in the development and the validation of the Agency Service Rates for its IT services
• Communication with different Service Lines for obtaining further justification on services pricing and description
• Maintain service rate breakdown spreadsheets
• Support analysis on customer and service projects, budgetary impact, Service Lines revenue
• Collaboration with Service Lines on services cost model and improvement in cost types identification and quantification
• Support the business process and workflows automation efforts

Profile

• Required Currently Active Security Clearance: NATO SECRET
• Experience in working in an IT Managed Services delivery organisation. Has a good understanding of IT Service Delivery, particularly of In-Service-Support phase
• Strong knowledge of the types of costs involved in different types of IT services (ex: application services, infrastructure services etc.)
• Solid experience in developing or administering IT services cost models, cost types and service prices
• Understands IT jargon as well as having a business acumen
• Experience in working in commercial (or customer funded) environment with service level agreements and service support requirements
• Very good in development and maintenance of spreadsheets, and understanding and user knowledge of databases (e.g. MS Access), outstanding experience with working with a big financial data
• Excellent communication skills. Good in delivering output where the dependency on other teams/branches
• Business process automation previous experience
• Capable of developing / applying scripts to extract data from various data sources
• Knowledgeable about the agency services and applications is an advantage