Service Portfolio Management (NATO-NCIA)

Brussels, Belgium, Sapienza Consulting [C001948]

Field(s) of expertise
Project and Service Management
Job type

About this job

Sapienza Consulting is recruiting a Service Portfolio Management to join NATO – NCIA in Brussels, Belgium.


  • Support the Service Portfolio and Catalogue Management team in the development and the validation of the Agency Service Rates for its IT services
  • Communication with different Service Lines for obtaining further justification on services pricing and description
  • Maintain service rate breakdown spreadsheets
  • Support analysis on customer and service projects, budgetary impact, Service Lines revenue
  • Collaboration with Service Lines on services cost model and improvement in cost types identification and quantification
  • Support the business process and workflows automation efforts


  • Required Currently Active Security Clearance: NATO SECRET
  • Experience in working in an IT Managed Services delivery organisation. Has a good understanding of IT Service Delivery, particularly of In-Service-Support phase
  • Strong knowledge of the types of costs involved in different types of IT services (ex: application services, infrastructure services etc.)
  • Solid experience in developing or administering IT services cost models, cost types and service prices
  • Understands IT jargon as well as having a business acumen
  • Experience in working in commercial (or customer funded) environment with service level agreements and service support requirements
  • Very good in development and maintenance of spreadsheets, and understanding and user knowledge of databases (e.g. MS Access), outstanding experience with working with a big financial data
  • Excellent communication skills. Good in delivering output where the dependency on other teams/branches
  • Business process automation previous experience
  • Capable of developing / applying scripts to extract data from various data sources
  • Knowledgeable about the agency services and applications is an advantage

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