Technician (Voice Engineering) (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [C002257]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting is recruiting a Technician (Voice Engineering) to join NATO – NCIA in Mons, Wallonia, Belgium.


Under the direction of the Cell Head & Engineer (Voice Engineering), the incumbent will perform the following duties:

  • Assist in the delivery of 2nd and 3rd level technical support of CIS services to NCI Agency customers
  • Support remote fault diagnosis of CIS services to NCI Agency customers
  • Carries out remote routine maintenance of the static Voice infrastructure, management appliances and other NATO Voice equipment
  • Performs remote fault diagnosis on Call Managers, Session Border Controllers and Gateways as required during life cycle support
  • Assists in the creation and maintenance of Standard Operating Procedures within the Voice Cell as modifications or additions to current capabilities
  • Coordination, and performance, of configuration, and evaluation, of test scenarios within the NGCS Reference Facility, pertinent to the area of Voice that is the focus of upcoming capabilities
  • Be ready to participate in on-call shifts
  • Performing the practical evaluation of management tools and capabilities
  • Install, activate, de-activate, recover and correct Voice Resources and Services
  • Create, report, track and close Voice Resource and Service Trouble Tickets
  • Monitor, collect and survey Voice Resource and Service Trouble Tickets
  • Assists in logistic and asset management of voice services equipment
  • Deputize for higher grade staff, if required
  • Performs other duties as may be required


  • Required Currently Active Security Clearance: NATO COSMIC TOP SECRET


Experience and Education:

  • Higher vocational training in a relevant discipline with 2 years post-related experience
  • Or a secondary educational qualification with 4 years post-related experience
  • At least 4 years’ operation and configuration experience of Cisco Call Managers and Call Mangers Express
  • At least 4 years’ operation and configuration experience of Cisco Unified Border Elements
  • Minimum qualification of CISCO Certified Network Associate Collaboration (CCNA Col) or equivalent
  • At least 4 years’ experience with deployment and configuration of VoIP solutions including Call Managers, management appliances and endpoints
  • Experience with device management tools such as HP Network Automation, Solar Winds, Intermapper, to include adding devices to be monitored, creating automatic reporting thresholds, identifying devices that aren’t functioning properly
  • Good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards
  • Experience with deployment and configuration VoIP equipment integration with Unified Communications solutions such as Microsoft Lync or Cisco Jabber
  • Experience with virtual environments (ESXi, vSphere, vCenter)
  • Experience in utilizing of vendor’s toolkits for collection of maintenance data, and ability to analyze them for both: service improvement and troubleshooting purposes
  • Experience with deployment, testing and evaluation of communications gateway Session Border Controller; Cisco CUBE;
  • Working knowledge of TCP/IP protocols
  • One, or more, years’ experience in on-line performance, accounting, fault, security and configuration management of digital networks and associated transmission systems to include switching systems in support of voice and data transfer


Desirable Experience and Education:

  • Experience with CISCO Call Centre Express (UCCX)
  • Understanding of the contemporary Telecommunication technology including TDM
  • Familiarity with military voice and data systems
  • Good knowledge of the principles of Command and Control (C2) Systems and the associated management expertise
  • Experience of preparing technical documentation and Standard Operating Procedures
  • Prior experience of working in an international environment comprising both military and civilian elements
  • Knowledge of NATO responsibilities and organization, including ACO and ACT


Language Proficiency:

  • A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable

NOTE: Most of the work of the NCI Agency is conducted in the English language


Competencies or Personal Attributes:

  • Deciding and Initiating Action – Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks
  • Relating and Networking – Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
  • Adapting and Responding to Change – Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences

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