IT Services Analyst (NATO-NCIA)

The Hague, The Netherlands, Sapienza Consulting [C002272 ITM]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting is recruiting an IT Services Analyst to join NATO – NCIA in The Hague, South Holland, Netherlands.


  • Define the template to capture possible changes of existing services
  • Outline which and how services will be modified
  • Outline which new services will be acquired
  • Create comparison Matrix of the services


  • NATO SECRET Security Clearance
  • Experience with analysis of Digital Transformation activities and their impact on Business/Operational/IT Services, with special focus on:
    • E2E Service Lifecycle Integration
    • Service-to-Service Dependency Management
    • Service Delivery Realisation
    • Service Performance and Quality Improvement
    • Infrastructure as a Service (IaaS),
    • Enterprise Core Services (ECS),
    • Client Provisioning Services (CPS)
    • Service Management and Control (SMC)
  • ITIL V3 certification and working knowledge, ideally ITIL V4
  • Service Integration and Management (SIAM) certification
  • Service Catalogue Management
  • Working experience with Ms Office Suite and Business Intelligence tools such as Power BI.
  • Excellent verbal and written skills.
  • Working on high-level detail and being able to interpret accurate results and communicate them in a clear way to multiple audience using the proper reporting and data visualization tools.
  • A good understanding of NATO and overall knowledge of C4ISR systems.
  • Capability to prioritize the right solutions, while addressing operational requirements and challenges identified.
  • Good problem-solving skills, applying the right methodologies
  • In-depth knowledge of requirement specifications and development, process flows, and developing business use case scenarios.
  • An understanding of process modelling, agile, and waterfall software development methodologies

For information on how the personal data in your application is processed, please see the Sapienza Consulting Privacy Policy.