About this job

Sapienza Consulting is recruiting an IT Services Analyst to join NATO – NCIA in The Hague, South Holland, Netherlands.

Responsibilities

• Define the template to capture possible changes of existing services
• Outline which and how services will be modified
• Outline which new services will be acquired
• Create comparison Matrix of the services

Profile

• NATO SECRET Security Clearance
• Experience with analysis of Digital Transformation activities and their impact on Business/Operational/IT Services, with special focus on:
  • E2E Service Lifecycle Integration
  • Service-to-Service Dependency Management
  • Service Delivery Realisation
  • Service Performance and Quality Improvement
  • Infrastructure as a Service (IaaS),
  • Enterprise Core Services (ECS),
  • Client Provisioning Services (CPS)
  • Service Management and Control (SMC)
• ITIL V3 certification and working knowledge, ideally ITIL V4
• Service Integration and Management (SIAM) certification
• Service Catalogue Management
• Working experience with Ms Office Suite and Business Intelligence tools such as Power BI.
• Excellent verbal and written skills.
• Working on high-level detail and being able to interpret accurate results and communicate them in a clear way to multiple audience using the proper reporting and data visualization tools.
• A good understanding of NATO and overall knowledge of C4ISR systems.
• Capability to prioritize the right solutions, while addressing operational requirements and challenges identified.
• Good problem-solving skills, applying the right methodologies
• In-depth knowledge of requirement specifications and development, process flows, and developing business use case scenarios.
• An understanding of process modelling, agile, and waterfall software development methodologies