About this job

Sapienza Consulting is recruiting a CRM Assistant (Customer Relationship Management) to join NATO – NCIA in Brussels, Belgium.

Responsibilities

• Provide general administrative support to the CRM team: travel, meeting and conference arrangements, document and information management, SharePoint portal maintenance
• Draft memoranda, notes and cover letters
• Prepare correspondence, reports and documents using the MS applications (Word, Excel, PowerPoint, Access), in accordance with the Agency’s official document formatting guidelines
• Provide support to the CRM team in all CRM products, and oversee their timely coordination and distribution
• Assist the CRM team in the production and maintenance of:
  • The NCI Agency Customer Engagement Plan
  • The NCI Agency Customer Satisfaction Programme
• Manage the NCI Agency Customer Relationship Management Toolset by:
  • Populating data in the tool
  • Managing the interfaces with other data sources to ensure the tool is appropriately fed with information coming from these sources
  • Providing extracts from the tool tailored to the requirements from the NCI Agency’s various stakeholders (GM, COS, Directors, Business/Functional Areas, Account Managers…)

Profile

• The candidate must have a NATO SECRET security clearance
• Sound knowledge and experience in the use of Microsoft office automation packages (Word, Excel, PowerPoint and Access or other database application, SharePoint), in the use of computer based tools for project control and experience in maintaining and established web page
• Sound knowledge in Information Knowledge Management
• Prior experience in Customer Relationship Management Tools
• Prior experience of working in customer-oriented, service-based organisations
• Proven ability to communicate effectively orally and in writing