About this job

Sapienza Consulting is recruiting a Chief Technician (User Support) to join NATO – NCIA in Oeiras, Lisbon, Portugal.

Responsibilities

The Chief Technician, under technical coordination and lead from the Technical Capability and Support Section Head, will:

• Provide system management and operational support for all IT systems assigned to the Academy Learning Environment
• Support effective provisioning, installation/configuration and maintenance of systems hardware and software and related infrastructure, for the NCI Academy
• Support Software Defined Datacenter connectivity requirements as part of the process implemented for the delivery of training environments from training infrastructure
• Support the implementation of processes, procedures, tools and techniques for monitoring and managing the performance of Academy Learning Environment systems and services in support of agreed service levels
• Maintain backups using established processes and policies
• Maintain an in-depth knowledge at system and sub-system level of the NCI Academy’s CIS infrastructure, with an emphasis on system architecture, integration, security, build and verification aspects
• Ensure the final implementation of the Academy active network and the alignment with the building’s passive network infrastructure and CIS assets, in order to ensure a consolidated and resilient IT infrastructure coherent with the CTO’s architectural direction and guidance
• Support the implementation of the Academy’s CIS configuration management
• Perform other IT-related duties as may be required

Profile

Essential Experience and Education:

• The candidate must have a NATO SECRET security clearance
• Demonstrate general up-to-date knowledge on LAN management, configuration and troubleshooting
• General background knowledge of cybersecurity controls (architecture and operations)
• Have knowledge in recent versions of VMWare vSphere and/or VMWare NSX
• Demonstrate general background in engineering and maintenance of communications and information systems
• Have experience as staff member in an information technology (IT) appointment with provision of customer support
• Hold industry recognized certifications in Networking technologies (Switching and Routing)

Desirable Experience and Education:

• College degree in Computer Sciences or similar
• Industry recognized certifications in any of the following areas: Datacenter Virtualization, Network Virtualization, Systems Administration (Windows)
• Have formal training or practical experience in recent versions of VMWare vSphere and/or VMWare NSX and/or VMWare vRealize Automation
• Demonstrate recent experience in the implementation, troubleshooting, support and maintenance of Software Defined Datacentres
• Demonstrate general up-to-date knowledge of Windows and Linux operating systems, computer system Hardware, and client/server architectures
• Experience in a structured and workflow-driven service provision organization
• Prior experience of working in an international environment comprising both military and civilian staff
• Good communications skills

Language Proficiency:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE: Most of the work of the NCI Agency is conducted in the English language.