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Chief Technician (User Support) (NATO-NCIA)

Oeiras, Portugal, Sapienza Consulting [C002292]

Field(s) of expertise
Information Technology
Job type
Contract
Education
Diploma
Deadline
Closed

About this job

Sapienza Consulting is recruiting a Chief Technician (User Support) to join NATO – NCIA in Oeiras, Lisbon, Portugal.

Responsibilities

The Chief Technician, under technical coordination and lead from the Technical Capability and Support Section Head, will:

  • Provide system management and operational support for all IT systems assigned to the Academy Learning Environment
  • Support effective provisioning, installation/configuration and maintenance of systems hardware and software and related infrastructure, for the NCI Academy
  • Support Software Defined Datacenter connectivity requirements as part of the process implemented for the delivery of training environments from training infrastructure
  • Support the implementation of processes, procedures, tools and techniques for monitoring and managing the performance of Academy Learning Environment systems and services in support of agreed service levels
  • Maintain backups using established processes and policies
  • Maintain an in-depth knowledge at system and sub-system level of the NCI Academy’s CIS infrastructure, with an emphasis on system architecture, integration, security, build and verification aspects
  • Ensure the final implementation of the Academy active network and the alignment with the building’s passive network infrastructure and CIS assets, in order to ensure a consolidated and resilient IT infrastructure coherent with the CTO’s architectural direction and guidance
  • Support the implementation of the Academy’s CIS configuration management
  • Perform other IT-related duties as may be required

Profile

Essential Experience and Education:

  • The candidate must have a NATO SECRET security clearance
  • Demonstrate general up-to-date knowledge on LAN management, configuration and troubleshooting
  • General background knowledge of cybersecurity controls (architecture and operations)
  • Have knowledge in recent versions of VMWare vSphere and/or VMWare NSX
  • Demonstrate general background in engineering and maintenance of communications and information systems
  • Have experience as staff member in an information technology (IT) appointment with provision of customer support
  • Hold industry recognized certifications in Networking technologies (Switching and Routing)

 

Desirable Experience and Education:

  • College degree in Computer Sciences or similar
  • Industry recognized certifications in any of the following areas: Datacenter Virtualization, Network Virtualization, Systems Administration (Windows)
  • Have formal training or practical experience in recent versions of VMWare vSphere and/or VMWare NSX and/or VMWare vRealize Automation
  • Demonstrate recent experience in the implementation, troubleshooting, support and maintenance of Software Defined Datacentres
  • Demonstrate general up-to-date knowledge of Windows and Linux operating systems, computer system Hardware, and client/server architectures
  • Experience in a structured and workflow-driven service provision organization
  • Prior experience of working in an international environment comprising both military and civilian staff
  • Good communications skills

 

Language Proficiency:

  • A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE: Most of the work of the NCI Agency is conducted in the English language.

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