About this job

Sapienza Consulting is recruiting a Technician (Voice Engineering) to join NATO – NCIA in Mons, Wallonia, Belgium.

Responsibilities

Under the direction of the Cell Head & Engineer (Voice Engineering), the incumbent will perform the following duties:

• Assist in the delivery of 2nd and 3rd level technical support of CIS services to NCI Agency customers
• Support remote fault diagnosis of CIS services to NCI Agency customers
• Carries out remote routine maintenance of the static Voice infrastructure, management appliances and other NATO Voice equipment
• Performs remote fault diagnosis on Call Managers, Session Border Controllers and Gateways as required during life cycle support
• Assists in the creation and maintenance of Standard Operating Procedures within the Voice Cell as modifications or additions to current capabilities
• Coordination, and performance, of configuration, and evaluation, of test scenarios within the NGCS Reference Facility, pertinent to the area of Voice that is the focus of upcoming capabilities
• Be ready to participate in on-call shifts
• Performing the practical evaluation of management tools and capabilities
• Install, activate, de-activate, recover and correct Voice Resources and Services
• Create, report, track and close Voice Resource and Service Trouble Tickets
• Monitor, collect and survey Voice Resource and Service Trouble Tickets
• Assists in logistic and asset management of voice services equipment
• Deputize for higher grade staff, if required
• Performs other duties as may be required

Profile

• The candidate must have a currently active NATO SECRET security clearance.

Experience and Education:

• Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience
• At least 4 years’ operation and configuration experience of Cisco Call Managers and Call Mangers Express
• At least 4 years’ operation and configuration experience of Cisco Unified Border Elements
• Minimum qualification of CISCO Certified Network Associate Collaboration (CCNA Col) or equivalent
• At least 4 years’ experience with deployment and configuration of VoIP solutions including Call Managers, management appliances and endpoints
• Experience with device management tools such as HP Network Automation, Solar Winds, Intermapper, to include adding devices to be monitored, creating automatic reporting thresholds, identifying devices that aren’t functioning properly
• Good knowledge of protocols and standards utilized in VoIP and Unified Communications; SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards
• Experience with deployment and configuration VoIP equipment integration with Unified Communications solutions such as Microsoft Lync or Cisco Jabber
• Experience with virtual environments (ESXi, vSphere, vCenter)
• Experience in utilizing of vendor’s toolkits for collection of maintenance data, and ability to analyze them for both: service improvement and troubleshooting purposes
• Experience with deployment, testing and evaluation of communications gateway Session Border Controller; Cisco CUBE
• Working knowledge of TCP/IP protocols
• One, or more, years’ experience in on-line performance, accounting, fault, security and configuration management of digital networks and associated transmission systems to include switching systems in support of voice and data transfer

Desirable Experience and Education:

• Experience with CISCO Call Centre Express (UCCX)
• Understanding of the contemporary Telecommunication technology including TDM
• Familiarity with military voice and data systems
• Good knowledge of the principles of Command and Control (C2) Systems and the associated management expertise
• Experience of preparing technical documentation and Standard Operating Procedures
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT

Language Proficiency:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE: Most of the work of the NCI Agency is conducted in the English language.

Competencies or Personal Attributes:

• Deciding and Initiating Action: Takes responsibility for actions, projects and people; takes initiative and works under own direction initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough
• choices or considered risks
• Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others
• Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences