About this job

Sapienza Consulting, a Serco company, is recruiting a Workplace Service Engineer to join NATO – NCIA in Braine-l’Alleud, Wallonia, Belgium.

Responsibilities

Within the NDW Centre, the Workspace Services Group is responsible for the lifecycle and in-service support of End-User devices (i.e. Desktops/Laptops/Tablets), Printers, Scanners, Plotters and Mobile Telephony services across the NATO Enterprise. In close coordination with distributed support teams, workspace team’s main focus is to provide 24/7 timely response to Incidents and service requests coupled with a continuous effort to provide end-users with a state-of-art digital work experience (in office and mobile).

Under the direction of Section Head Technical Support, the incumbent will perform duties such as the following:

• Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation
• Install and configure for use, COTS software on networked and standalone workstations
• Install and configure network client software on LAN workstations
• Configure local server software and configure special peripheral devices
• Create, maintain and troubleshoot user access issues for static and mobile devices
• Work with Organisational Units in Active Directory and Group Policy
• Woking with McAfee EPO on the Data Los Prevention access list
• Execute support requests, work orders and other tasks
• Prepare software packages for automatic deployment
• Contribute to IT Security compliance and remediation
• Contribute to incident, change, configuration and asset management processes through ITSM toolkit
• Perform Security Compliance Patching of Workstations and Servers
• Perform Monthly Patching of Workstations and Servers
• Maintain and set the user ACL for Shared Network and Group Mailbox
• Update user machine software and applications as required via SCCM with AFL SW Approval
• Working with smart card or USB tokens to authenticate users and securely access domains
• Deputize for higher-grade staff, if required
• Perform other duties as may be required

Profile

• The candidate must have a currently active NATO SECRET security clearance

Experience and Education:

• Higher vocational training in a relevant discipline with 2 years post-related experience
• Alternatively, a secondary educational qualification with 4 years post-related experience
• Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional
• Proven Experience working Microsoft System Centre Configuration Manager
• Proven Experience working with Active Directory Objects, user accounts and permissions
• 2 years’ experience Working in an ICT CIS environment, Supporting IT users, desktop hardware and software, and Working in an IT administration role
• Knowledge of the capabilities and deployment of Personal Computers (PC)
• Knowledge of current operating systems and office automation software

Desirable Experience and Education:

• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT

Language Proficiency:

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE: Most of the work of the NCI Agency is conducted in the English language.

Competencies or Personal Attributes:

• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and productivity. Works in a systematic, methodical and orderly way, consistently achieves project goals
• Adapting and Responding to Change: Adapts to changing circumstances. Tolerates ambiguity. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. shows an interest in new experiences
• Relating and Networking – Easily establishes good relationships with customers and staff. Relates well to people at all levels. Builds wide and effective networks of contacts. uses humour appropriately to bring warmth to relationships with others