About this job

Sapienza Consulting, a Serco company, is recruiting a NATO Secret cleared Asset Provisioning Technician, to work on the AAS Project at NATO-NCIA, with work location in Mons, Wallonia, Belgium.

Responsibilities

• Ensure, through close collaboration and coordination with internal and external customers, that the Agency’s IT services meet the end user’s requirements
• Make Purchase Requests and make sure local stock is available and an overview of the present stock is available.
• Create and follow up on new purchases through the financial system EBA
• Align with Registry for transportation
• Test and deploy client patches, software upgrades, and test new applications;
• Support and maintain end point protection on client devices and their infrastructure;
• Provide 2nd and 3rd line IT Service Desk remotely or on site for client devices such as work stations, laptops, and smart phones.
• Support and maintain remote access and VPN technologies for client devices;
• Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation.
• Install and configure for use, COTS software on networked and standalone workstations.
• Install and configure network client software on LAN workstations.
• Configure local server software and configure special peripheral devices.
• Create, maintain and troubleshoot user access issues for static and mobile devices.
• Work with Organisational Units in Active Directory and Group Policy.
• Woking with McAfee EPO on the Data Los Prevention access list.
• Execute support requests, work orders and other tasks.
• Prepare software packages for automatic deployment.
• Contribute to IT Security compliance and remediation.
• Contribute to incident, change, configuration and asset management processes through ITSM toolkit.
• Perform Security Compliance Patching of Workstations and Servers.
• Perform Monthly Patching of Workstations and Servers.
• Maintain and set the user ACL for Shared Network and Group Mailbox.
• Update user machine software and applications as required via SCCM with AFL SW Approval.
• Working with smart card or USB tokens to authenticate users and securely access domains..
• Perform other duties as may be required.

Profile

• The candidate must have a currently active NATO SECRET security clearance.
• Higher vocational training in a relevant discipline with 2 years post-related experience.
• Alternatively, a secondary educational qualification with 4 years post-related experience.
• Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional.
• Proven Experience working Microsoft System Centre Configuration Manager.
• Proven Experience working with Active Directory Objects, user accounts and permissions.
• 2 years’ experience working in an ICT CIS environment.
• 2 years’ experience supporting IT users, desktop hardware and software.
• 2 years’ experience working in an IT administration role.
• Knowledge of the capabilities and deployment of Personal Computers (PC).
• Knowledge of current operating systems and office automation software.

Desirable Experience and Education:

• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of NATO responsibilities and organization, including ACO and ACT.