IT Support (ITM-Mitigation) (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [C001570 ]

Field(s) of expertise
Information Technology
Job type

About this job

Sapienza Consulting, a Serco company, is recruiting a NATO Cosmic Top Secret cleared IT Support (ITM-Mitigation), to work on the AAS Project at NATO-NCIA, with work location in Mons, Wallonia, Belgium.


Duties & Role:

  • Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation.
  • Install and configure for use, COTS software on networked and standalone workstations.
  • Install and configure client software on workstations.
  • Configure upon request local server software and configure special peripheral devices.
  • Create, maintain and troubleshoot user access issues for static and mobile devices.
  • Work with Organisational Units in Active Directory and Group Policy Objects
  • Execute support requests, work orders and other tasks.
  • Prepare software packages for automatic deployment.
  • Contribute to IT Security compliance and remediation.
  • Contribute to incident, change, configuration and asset management processes through ITSM toolkit.


Skill, Knowledge & Experience:

  • The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
  • Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional.
  • Proven Experience in troubleshooting user access, permissions and profiles
  • Proven Experience working with Microsoft System Centre Configuration Manager.
  • Proven Experience working with Active Directory Objects, user accounts and permissions.
  • 3 years experience working in a ICT CIS environment.
  • 3 years experience supporting IT users, desktop hardware and software
  • 3 years experience working in an IT administration role.
  • Knowledge of the capabilities and deployment of Personal Computers (PC).
  • Knowledge of current operating systems and office automation software.

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