About this job

Sapienza Consulting, a Serco company, is recruiting a NATO Cosmic Top Secret cleared IT Support (ITM-Mitigation), to work on the AAS Project at NATO-NCIA, with work location in Mons, Wallonia, Belgium.

Responsibilities

Duties & Role:

• Install, maintain and operate the full range of computing, printing and network devices required to deliver systems and services for customer office automation.
• Install and configure for use, COTS software on networked and standalone workstations.
• Install and configure client software on workstations.
• Configure upon request local server software and configure special peripheral devices.
• Create, maintain and troubleshoot user access issues for static and mobile devices.
• Work with Organisational Units in Active Directory and Group Policy Objects
• Execute support requests, work orders and other tasks.
• Prepare software packages for automatic deployment.
• Contribute to IT Security compliance and remediation.
• Contribute to incident, change, configuration and asset management processes through ITSM toolkit.

Profile

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO COSMIC TOP SECRET security clearance
• Computing Technology Industry Associating (CompTIA A+) or Microsoft Certified IT Professional.
• Proven Experience in troubleshooting user access, permissions and profiles
• Proven Experience working with Microsoft System Centre Configuration Manager.
• Proven Experience working with Active Directory Objects, user accounts and permissions.
• 3 years experience working in a ICT CIS environment.
• 3 years experience supporting IT users, desktop hardware and software
• 3 years experience working in an IT administration role.
• Knowledge of the capabilities and deployment of Personal Computers (PC).
• Knowledge of current operating systems and office automation software.