About this job

Sapienza Consulting, a Serco company, is recruiting a NATO Secret cleared VTC Technician B5 level, to work on the AAS Project at NATO-NCIA, with work location in Mons, Wallonia, Belgium.

Responsibilities

Duties & Role:

Under the direction of Head VTC Control Centre, the incumbent will perform duties such as the following:

• Operate VTC Service Desk Services;
• Operate VTC Scheduling Services;
• Operate VTC Video bridging Services;
• Operate VTC recording, playback and streaming services;
• Create, report, track and close VTC Resource and Service Trouble Tickets;
• Monitor, collect and survey VTC Resource and Service Trouble Tickets;
• Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and proactive);
• Monitor and Reports VTC Resource and Service Performance and Quality;
• Support End-2-End VTC Service Testing;

Profile

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience;
• 3 years recent experience in VTC Operations;
• 4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco;
• 3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA);
• Good knowledge of Video Conferencing Protocols and Standards;
• Experience with VTC Scheduling Solutions.
• ITIL Foundation.