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Principal Assistant (Delivery/Operational support) (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [AAS4038]

Field(s) of expertise
Business Administration and Finance
Job type
Contract
Education
BachelorVocational
Deadline
Closed

About this job

Sapienza Consulting is recruiting a Principal Assistant (Delivery/Operational Support) to join NATO – NCIA, at Mons, Belgium.

Responsibilities

  • Provides direct staff-level support to Service Operations Manager in relation to operational responsibilities
  • Responsible for consolidating EBA statistical reports and tracking of submissions to align to expectations
  • Responsible for centralized coordination and standardization of developed / drafted Service Support Packages (SSPs) and different Service Level Agreements (SLAs) for NV2 owned services
  • Resource planning alignment with Head Programme and Planning Office (HPPO), Head Staff Management Office (HSMO) and Service Area Owners across Service Line
  • Monitor Service Area fund execution and prepare reports and statistical analysis for presentation to Service Delivery Managers, Service Operations Manager and Service Area Owner
  • Conduct, coordinate, evaluate and perform trend analysis for IT Service Management (ITSM) records related to services / systems under responsibility of NV2 staff
  • Monitor SLA Fulfilment Rate(s) and / or NV2 Project situation and prepare reports and statistical analysis on weekly and monthly basis
  • Coordinate project related activities for Contractual Management (e.g. Raise Purchase Requests/ Material Request Forms in EBA, prepare Deviation Requests, Multi-Year Contract Authorities and Justifications for Software and License Management Office etc.)
  • Liaise and collaborate both internally to NCI Agency (e.g. Other Service Lines, Acquisition, Finance, CIS Sustainment Support Centre (CSSC), Software and Licenses Management Office, etc.) and externally with vendors in support of services delivery and systems support
  • Coordinate with Service Area Owners/Delivery Manager to ensure swift and efficient recruitment and contracting activity and to maintain SL manning status reports
  • Administration and delivery arrangements for technical and behavioral training for SL Project Focused personnel
  • Working with all Service Areas to ensure standardization and centralizing of information repositories to introduce leaner processes and efficiencies to benefit of all
  • Act as Principal Administrative Point Of Contact (POC) within Service Area for NICs, Military and IWC project focused personnel
  • Deputize for higher grade staff• Performs other duties as may be required

Profile

  • Candidate with vocational training at higher level in relevant discipline or equivalent combination of qualifications and experience, with at least 8 years of relevant experience
  • Experience in resource planning and personnel management
  • Experience in budgetary planning and management
  • Awareness of IT Service Management Framework / Methodologies such as ITIL
  • Experience in preparation of statistical analysis and appropriate mechanisms to document and present findings in academic or comparable environment will be considered
  • Demonstrated skills in Microsoft Office suite, including Word, Excel, PowerPoint, SharePoint and databases
  • Excellent command of spoken and written English, with ability to communicate effectively orally and in writing
  • Ability to take initiative and flexible approach allowing you to respond reliably and competently to changing requirements in a demanding environment
  • Good organizational, coordination and communication skills
  • Report and guidance writing skills
  • Due to sensitivity of the work, you must possess unequivocal level of trust and discretion
  • Must hold NATO Security Clearance NATO Secret
  • Fluent business English; knowledge of another NATO member-state language is an asset

It will be considered as an asset if you also have

  • Prior experience or detailed awareness of IT Infrastructure environment
  • Prior experience of working in international environment comprising both military and civilian elements
  • Knowledge of NATO responsibilities and organization, including ACO and ACT;
  • Knowledge of NCI Agency

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