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VoIP Technician (MS Lync) (NATO-NCIA)

Brussels, Belgium, Sapienza Consulting [AAS3937-0]

Field(s) of expertise
Information Technology
Job type
Contract
Education
BachelorMaster
Deadline
Closed

About this job

Sapienza Consulting is recruiting a VoIP Technician (MS Lync) to join NATO – NCIA, at Brussels, Belgium.

Responsibilities

  • Supports integrity of assigned ICT infrastructure (Voice Infrastructure), supports on IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans
  • Maintains liaison with other CSU internal units, Service Lines and other technical organizations
  • Provides support related to local CIS Service provision during execution phase¬
  • Supports documentation of design and configuration of assigned ICT infrastructure (Voice) and required operating procedures
  • Assist with creation and maintenance of Standard Operating Procedures for current capabilities and modifications or additions to current capabilities
  • Assists in investigating and proposing long term solutions to encountered equipment and configuration problems
  • Implements procedures, tools and techniques for monitoring and managing performance of ICT infrastructure (Voice) and provides reports as required
  • Monitors and reports capacity of assigned ICT infrastructure (Voice)
  • Assists with and implements assigned project work packages
  • Keep stock of voice and related network components
  • Escorts and supervises network contractors
  • Works occasionally outside normal working hours and adapts work schedule to political event¬
  • Works with limited supervision¬
  • Coordinates and conducts own work to meet quality targets
  • Supports resolution of technical issues (Level 1 and Level 2) in systematic approach

Profile

  • Certification of Microsoft Lync
  • 1+ year experience with operation, deployment and configuration of Unified Communications systems such as Microsoft Lync or Microsoft Skype for Business
  • Good knowledge of protocols and standards utilised in VoIP and Unified Communications SIP, TLS, MGCP, H.323, RTP (incl. G.711, G.729 codecs), and other similar standards
  • Experience in utilising toolkits for collection of maintenance data, and ability to analyse them for both service improvement and troubleshooting purposes
  • Experience with device management tools such as Microsoft SCOM, HP Network Automation, Solar Winds to monitor devices, provide reporting and identifying devices that aren’t functioning properly
  • Working knowledge of TCP/IP protocols
  • Basic, though active, knowledge of recent and current Windows operating systems and common Windows applications, including MS Office, MS Outlook, MS Visio, Adobe, etc
  • ITIL v3 Foundation certificate
  • Must hold NATO Security Clearance NATO Cosmic Top Secret (or National equivalent)
  • Fluent business English; knowledge of another NATO member-state language is an asset

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