About this job

Sapienza Consulting is recruiting a Service Catalogue Manager to join NATO – NCIA, at Brussels, Belgium.

Responsibilities

• Contribute to the development and enhancement of the NCI Agency Service Portfolio and Service Catalogue
• Liaise with service owners and service delivery managers to support the development of Service Descriptions and Service Models (service relationships/dependencies)
• Ensure that the Service Catalogue is maintained to be accurate, complete, up-to-date and aligned with the Agency’s service portfolio
• Support the capturing, collection and collation of service cost data to facilitate the calculation of service rates for the service catalogue
• Ensure cost data is reliable, standardized and kept up-to-date
• Aid in the development of executive reports and provide data analysis on service cost data
• Support the implementation and (organization wide) dissemination of the Service Oriented Business Model
• Educate and inform staff on the purpose, benefits, impacts and application of the Service Oriented Business Model
• Lead the activities to establish, control and manage the Agency-wide processes for the Service Catalogue Management, including:
  • Development/enhancement of NCI Agency directives
  • Process Description Execution Document (PDED)
  • Supporting Standard Operating Procedures (SOP)

Profile

• Good knowledge of ITIL and more specifically Service Strategy. (ITIL V2 or V3 Service Management qualification required)
• Good understanding of Service Level Agreements (SLA)
• Good understanding of true lifecycle cost calculation of ICT services; cost calculation concepts, principles and methods.
• Must hold NATO Security Clearance
• Fluent business English; knowledge of another NATO member-state language is an asset