About this job

Sapienza Consulting is recruiting a Senior Tech Info System Admin to join NATO – NCIA, at Northwood, UK.

Responsibilities

As the site Technician, you are responsible for:

• Providing Level 1, some Level 2 support of end-user ICT assets in accordance with Agency processes and procedures

• Recording all work carried out in the NCI Agency’s EPM system

• Assist Head CSE Molesworth to carry out tasking in accordance with NCI Agency’s Incident and Change Management processes, including recording all activity in ITSM as well as maintaining configuration control

• Keeping the CSU Northwood Incident Manager apprised of any unexpected developments, including reasons why a particular incident cannot be resolved and forecast for resolution

• Liaising with other sections within CSU Northwood as required in order to carry out your responsibilities to deliver Level 1 and 2 support

• Assist CSU Northwood’s Cyberspace Security Team in carrying out crypto and cyberspace as required

• Assist Head CSE Molesworth in carrying out end-to-end NATO CIS logistics services to Molesworth Assist Head CSE Molesworth in contributing to the Unit’s continual service improvement procedures and to the NCI Agency continual service improvement process

• Engaging regularly with Customer(s) including providing feedback on service performance as required by local agreements

• Assist Head CSE Molesworth in contributing to any updates of agreements between the customer(s) and the NCI Agency as required by the Branch Head and in consultation with the CSU’s Head of CRM

• Perform other duties within the NCI Agency’s area of business as may be required

Profile

• As a technician within CSE Molesworth, you are responsible to the CSU Northwood Commander for the installation, protection, operation, maintenance and support of assigned CIS systems

• Your line manager and functional lead will be the Head of CSE Molesworth

• Must hold Security Clearance NATO Secret

• Fluent business English; knowledge of another NATO member-state language is an asset

Candidates must be eligible to work in the EU