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Tier 3 Site Coordinator (NATO NCIA)

Belgium, Sapienza Consulting [AAS4859]

Field(s) of expertise
Information Technology
Job type
ContractTemporary
Education
Bachelor
Deadline
Closed

About this job

Sapienza Consulting is recruiting a Tier 3 Site Coordinator to work at NCIA in Mons, Belgium.

Responsibilities

As Tier 3 Site Coordinator, the incumbent will be responsible for coordinating operational coverage of Cyber Security sensor technologies which protect NATO assets on remote sites around the world, known as ‘Tier 3’ sites, carrying out any troubleshooting associated with the operation of those subsystems. The Tier 3 Site Coordinator will manage aspects of work pertaining to these NCIRC remote sites and their associated central management capabilities at Tier 2, ensuring management of day-to-day work, and escalating issues inside NCIRC organization where applicable. The Tier-3 Site coordinator will report to Head, Security Tools Management Section.

Main responsibilities:

  • Creation and maintenance of effective and up-to-date contact list of all tier 2 and 3 sitesManaging relationship with key stakeholders and other relevant staff members from Tier 3 sites
  • Conduct regular (or ad-hoc if needed) review meetings with Tier 2 Service Managers, Single Point of Contact (SPOCs) and Subject Matter Expert (SMEs) in order to:- propose system enhancements and further development- respond to any ongoing incidents – ensure sub-systems are maintained at the latest approved version of their respective Software; engage with Change Management processes
  • Coordinate with NATO Tier 2 and Tier 3 staff to ensure the continued deployment, sustainment and connectivity of NCSC subsystems, including but not limited to:- Online Computer Forensics (OCF) software agents or any other endpoint agents used by NCSC
  • Tier 3 Log Sources feeding Log Aggregator (LogA) and Security and Incident Event Management (SIEM) subsystems
  • Online Vulnerability Assessment (OVA) scanners have proper connectivity and access to all Tier 3 assets
  • NODCERS RS (reference system) and NODCERS TE (test environment)
  • Coordinate development and maintenance of monitoring and reporting tool which covers Tier 2 and 3 subsystems and provide a single view to identify any issues across the estate

Profile

  • Essential to have Bachelor’s Degree in Computer Science combined with a minimum of 2 years’ experience in administration and operation of a distributed information system, or Secondary education and completed advanced vocational education (leading to professional qualification or professional accreditation) with at least 5 years post-related experience.
  • 2 years of relevant experience in management and delivery of the following, or similar services:
  • Security and Incident Event Management (SIEM),
  • Online Vulnerability Assessment (OVA)
  • Online Computer Forensics (OCF)
  • Network Intrusion Prevention Systems (NIPS)
  • Full Packet Capture devices (FPC)
  • At least 1 year Project Management experience (PRINCE2, ITIL, PMI)
  • Excellent communication abilities, both written and verbal, with the ability to clearly and effectively articulate complex issues to a variety of stakeholders including senior rank officers and VIPs
  • Capable of identifying stakeholders in a complex environment
  • Customer focused approach
  • Excellent ability to establish effective working relationship with technical and nontechnical stakeholders
  • Demonstrable ability to work autonomously and proactively, to understand the NCSC chain of command and to follow internal processes (Change, Release and Configuration Management)
  • Excellent abilities to deal with multiple issues concurrently and prioritize them based on impact.
  • Must hold NATO Secret Security Clearance
  • Candidates must be eligible to work in EU countries.

Desirable:

  • Masters Degree in Computer Science (MSc)
  • Knowledge of NATO structure at HQ, NCS, NFS and Agencies levels.
  • 3 years Project Management experience
  • Managing delivery of services using range of products including but not limited to:
  • MicroFocus ArcSight Logger
  • MicroFocus ArcSight ESM
  • Splunk
  • Tenable SecurityCenter and Tenable Nessus products
  • Access Data Enterprise Forensics
  • Fidelis Forensics
  • CISCO SourceFire
  • RSA Netwitness
  • Industry leading certification in the area of Cybersecurity such as CISSP, CISM, MCSE/S, CISA, GSNA, SANS GIAC.
  • Industry leading certification in Project management (ITIL, PRINCE2, PMI)
  • Experience of service desk tools (for example ITSM, Remedy, SDE)
  • Prior experience of working in an international environment comprising both military and civilian elements.

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