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Senior Assistant (CIS plans and project management support) (NATO-NCIA)

Mons, Belgium, Sapienza Consulting [AAS4900]

Field(s) of expertise
Customer Support
Job type
ContractTemporary
Education
DiplomaVocational
Deadline
Closed

About this job

Sapienza Consulting is recruiting a Senior Assistant (CIS plans and project management support) to work at NCIA in Mons, Belgium

Responsibilities

  • Assist staffing Small Value Projects (SVP)
  • Assist staffing other projects
  • IKM Management for SMB
  • Assist in development of SMB and CSU processes
  • Contribute to Service Operations and Service Transition through ITSM toolkit

Additional duties:

  • Incumbent may be required to perform similar duties elsewhere within organization
  • Work is normally performed in typical Office environment. Normal working conditions apply
  • The risk of injury is classified as: No risk

Profile

  • Required Security Clearance: NATO Secret
  • 3 years of experience in any of the following areas: Project Support, CIS Plans, Service Desk or IKM Management
  • ITIL Foundation certification
  • Service Management Toolset: Working knowledge
  • Word Processing: Working knowledge
  • Spreadsheet: Working knowledge
  • Graphics Presentation: Working knowledge
  • E-mail clients/Web Browsing: Working knowledge
  • MS Visio: Working knowledge
  • MS Project: Working knowledge
  • MS SharePoint: Working knowledge

Desirable Experience and Education:

  • Higher Secondary education and completed higher vocational training leading to formal technical or professional certification with 3 years function related experience, or Secondary education and completed advanced vocational training leading to professional qualification or professional accreditation with 5 years post related experience
  • Work experience with Customer Relationship Management
  • Work experience from a NATO environment
  • ITIL Expert
  • Fluent business English; knowledge of another NATO member-state language is an asset

Candidates must be eligible to work in the EU

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