About this job

Sapienza Consulting, a tpgroup company is working with many exciting new ventures around the world involved with innovative New Space technologies surrounding earth observation.

As a Helpdesk specialist, you will be in charge of provisioning, troubleshooting, and supporting 150 employees and their work environment at home and at the office. You will improve and automate procedures, find new and competitive providers, manage access for on-premise and Cloud applications. Your goal is to maximize the employees’ productivity by selecting and implementing the right tools and processes in collaboration with the infrastructure team, and ultimately, to have full ownership of the Helpdesk activities.

Responsibilities

• Provision, deploy, support, update and monitor work environment for 150 employees
• Provision, support, troubleshoot and audit user accesses for GHGSat customers and partners
• Build strong relationship with competitive hardware and service providers for 5 offices (Montréal, Ottawa, Calgary, Houston, London)
• Select, quote, purchase, deploy, monitor and maintain employee equipment
• Manage software licenses
• Contribute to the ongoing effort to improve Cybersecurity
• Assist other teams with their technical needs and choices
• Manage Helpdesk issues, prioritize them weekly, dispatch the work with the team
• Organize and participate to the support rotation
• Collaborate with SRE and DevOps on service requests

Profile

• You love Linux and Windows-10 (desktop, laptop, tablet)
• You are qualified on at least one IAM service (Azure AD, LDAP, AWS IAM, Google Cloud)
• You are autonomous troubleshooting hardware and networking problems (DNS, routing)
• You embrace automation of user provisioning, workstation configuration, updates and monitoring
• You have a good knowledge of Cybersecurity practices
• You’re familiar with MS365 suite (web and desktop apps)
• You have a Strong will to learn new technologies
• You’re not afraid of challenges and can adapt quickly
• You’re bilingual: French and English

Qualifications

• Degree in information technology, computer science, software engineering or equivalent experience
• 5 years of experience as a Helpdesk Specialist or similar role
• Ability to obtain Canadian government security clearance (Canadian Controlled Goods Program)