About this job

Sapienza Consulting, a tpgroup company is working with many exciting new ventures around the world involved with innovative New Space technologies surrounding earth observation.

On behalf of our Canadian client GHGSat, we are looking for Customer Success Manager to manage a portfolio of customer accounts. Your mission will be to support your customers as they transition from sales prospects to active users of their products. Your focus will be on customer loyalty and building close long-term client relationships, with the objective of expanding adoption and generating value for the customer. You will also support the development of customer success processes to ensure GHGSat’s commitments to its customers are met.

As the link between sales and operations within GHGSat, you will drive value realization and return on the customer’s investment. In addition, you will utilize your knowledge of remote sensing, GIS and the specifics of methane-emitting industries to be your customers’ go-to resource for all things GHGSat during the execution of a contract. You will also advocate on behalf of the customer in bringing feedback to sales and operations and identify possible product iterations needed to meet their needs.

Your Strengths

• Customer focused mentality
• Self-starter
• Multi-tasking extraordinaire
• Creative thinker
• Great communicator
• Solution oriented
• Team player

Responsibilities

• Build and maintain strong, long-lasting customer relationships
• Assist customers to expand their usage and adoption of our products
• Onboarding and training of new clients
• Process and track customer’s tasking requests
• Provide excellent customer support, ensure successful delivery of our services, produce timely solutions according to customer needs and objectives
• Communicate consistently with clients throughout the contract life cycle, escalating important issues where needed
• Work closely with sales representatives and operations to communicate opportunities for upsell and product evolution based on customer feedback gathered

Profile

What You Bring

• Strong and proven track record of successfully managing customer relationships or projects
• Ability to build and grow strong customer relationships based on trust
• Working knowledge of geospatial technologies, GIS, and Remote Sensing
• Excellent verbal and written communication skills in English
• Strong problem-solving skills and proactive work style
• Ability to multitask and prioritize job requirements
• Experience and interest in identifying and building process improvements
• Self-starter who can work efficiently with limited supervision
• Team player, with proven ability to work with many groups to achieve objectives

Your Background

• Bachelor’s degree in business, engineering, or other relevant background
• Strong communication and presentation skills
• Ability to obtain Canadian Controlled Goods Security Clearance