About this job

Sapienza Consulting is recruiting two ICT Support Officer for Eurojust.  The ICT Support Officers will work within a team of under supervision of a Head of Sector. The team delivers 1st and 2nd line support to staff and other users of Eurojust’s IT tools.

Responsibilities

• Providing first-and Second level ICT support for all users;
• Installing, upgrading, maintaining and decommissioning hardware and software;
• Troubleshooting ICT-related technical problems;
• Contributing to the regular ICT maintenance that takes place in the evenings and on weekends;
• Testing new versions, releases and patches for hardware and software and providing recommendations on their implementation at Eurojust;
• Assisting in the process of ordering of new IT equipment and initiating ICT-related purchases;
• Performing asset management tasks, such as gathering and keeping detailed hardware and software inventory information.

Profile

• At least 2 years of relevant work experience
• Should preferably have experience with Microsoft Enterprise Software
• Should preferably have experience operating a Service Desk in an office environment
• Good communicator who can explain things clearly & professionally;
• Able to create and maintain relevant documentation;
• Inquisitive and a self-starter who wants to excel in his/her role;
• Organised to ensure actions are tracked and feedback given to users;
• Diligent and methodical to ensure that tasks are always addressed;
• Good time keeper respecting the business hours;
• Commitment to continuous development and learning;
• Fluent in English; knowledge of another European language is an asset;

Candidates must be eligible to work in the EU

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